Customer Financial Services Representative-Senior (Japanese Speaking)

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Financial Services Representative-Senior (Japanese Speaking) The Customer Finance Services Representative will support end ‑ to ‑ end Accounts Receivable (AR) operations for assigned markets, including credit management, collections, billing, and dispute handling.

Key responsibilities include:

Perform credit assessments for new and existing customers in accordance with company credit policies

Conduct Accounts Receivable follow ‑ ups with customers on overdue payments to ensure timely collection

Manage invoice disputes and cash application issues , coordinating with internal teams for effective resolution

Support billing activities , including invoice inquiries and corrections where required

Handle other AR ‑ related customer inquiries in a timely and accurate manner

Communicate directly with customers via phone and email to resolve AR issues professionally

Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution

Act as a team player , actively contributing to operational excellence, process improvements, and service quality through clear and effective communication

Job Requirements

Business ‑ level proficiency in Japanese with the ability to communicate confidently with customers via phone and email

Strong communication and interpersonal skills

Detail ‑ oriented with good analytical and problem ‑ solving abilities

Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast-paced environments

Ability to work in a regional, multicultural environment

Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred

• •Education: Secondary education (O’Level or Form 5) or equivalent
• Experience: Three (3) years of related work experience, preferably in a customer-facing environment

Job Posting End Date:

2026-10-08