Customer Implementation Specialist

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience.

The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution.

Specific Responsibilities include:

• •Lead the onboarding and implementation of new and awarded business from post-award through go-live.
• •Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution.
• •Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders.
• •Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations.
• •Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch.
• •Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations.
• •Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data.
• •Maintain onboarding documentation and ensure visibility and accessibility across teams.
• •Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation.
• •Own and maintain onboarding processes, workflows, SOPs, and best practices.
• •Identify process improvement opportunities and support standardization and automation initiatives.
• •Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation.
• •Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements.
• •Support special projects and other duties as assigned.

Our Ideal Candidate will possess:

• •2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
• •Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field.
• •Experience within the transportation, logistics, or supply chain industry is considered an asset.
• •Familiarity with customer onboarding, implementation, or operational transition processes.
• •Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications.

• •Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously.
• •Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution.

Excellent communication skills with a customer-focused approach.

• •Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately.
• •Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.

This job is classified under NOC Code: 13100

• Why Bison:
• •Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• •Dispersed work environments that promote a healthy work-life balance
• •Meaningful and impactful work and projects with an essential service provider
• •Join our engaging Wellness Program & extracurricular sports teams

• About Bison:
• •Celebrating over 50 years in Business
• •Active in giving back through Corporate Social Responsibility and Charitable Giving
• •Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.