Customer – Master Data Management (MDM) Lead

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Customer – Master Data Management (MDM) Lead

Location(s)

Pune

Job Description

Key Responsibilities:

• •Own Customer Master lifecycle including onboarding, hierarchy management, enrichment, and deactivation
• •Lead Customer MDM operations, SLA/KPI management, and backlog prioritization
• •Improve SAP ↔ Salesforce customer data flows and re‑implement push‑to‑SAP processes
• •Enable bulk account creation and standard onboarding workflows
• •Establish data governance policies, stewardship model, and approval workflows
• •Drive data quality dashboards and remediation initiatives
• •Partner with Sales, Finance, Compliance, and Operations
• •Coordinate MSP delivery and internal resources for execution

Basic Qualifications

Required Qualifications & Experience

• •6–10 years experience in Customer MDM / CRM data governance
• •Strong exposure to SAP Business Partner, Salesforce Account model, EBX or similar
• •Experience managing hierarchies, data quality, and global customer onboarding
• •Strong business partnering and leadership capability

Preferred Characteristics

• •Deep functional and technical understanding of MDM for large & complex organization
• •Effective stakeholder and vendor management
• •Continuous improvement mindset and strong sense of ownership.
• •Along with managing day-to-day operational needs, be able to improve short-to-long term
• •Strong communicator who can simplify complex technical topics for business audiences and lead discussions across functions.