ZingHR
Customer Support Team Lead
India
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- Role family
- Customer support
- Seniority
- Lead / management
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 28 Sept 2026
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the posting
Customer Support Team Lead – ZingHR Location: Pune | Work Mode: Work from Office Experience: 6 years in HRMS/HCM Support with 2 years of Team Leadership ZingHR is hiring a Customer Support Team Lead to manage and mentor a team of 4–8 Support Executives, handle critical customer escalations, and ensure excellent support delivery. Key Responsibilities: Lead, mentor, and monitor the performance of the support team. Manage enterprise customer escalations and ensure 99% SLA adherence. Oversee ticket…
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