Customer Retention Representative - PM Shift

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Retention Representative - PM Shift based in the United States.

• This part-time remote role focuses on helping policyholders restore and maintain valuable life insurance coverage.
• You’ll connect with customers through inbound and outbound conversations, understand their circumstances, and identify practical retention solutions.
• The role combines customer service, consultative communication, problem-solving, and accurate documentation.
• You’ll build trust through empathetic conversations and clear explanations of policy options and payment solutions.
• Success is measured through customer outcomes as well as contact-center metrics such as retention, quality, resolution, and adherence.
• The position offers a structured evening schedule suited to professionals seeking meaningful part-time work.
• You’ll also receive opportunities for professional development and access to a broad range of employee benefits.