Customer Sales Support Representative

Sandvik Mining is seeking a

Customer Sales Support Representative

Location: Surrey, BC/Saskatoon, SK/Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Are you customer focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Monitor and process incoming customer orders

Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues

Process weekly back-order reports: review, expedite as required and send to customer

Knowledge of your customer needs and communicate to other departments

Maintaining working knowledge of products and their functions for your customers

Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures

Arranging for the shipment/transport of equipment/materials

Receipt of incoming goods and associated logistic support where required

Other duties as assigned

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Post-secondary education, preferably in a Business-related field

Minimum of two (2) years relevant experience

Bilingual in both English and French considered an asset

Proven customer service and sales experience is preferred

Knowledge of the mining industry would be an asset

Strong oral/written communication and interpersonal skills

Knowledge of processes, tools and techniques for selling goods and services

Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)

Familiar with parts manuals

Ability to multitask in a fast-paced environment

Ability to work flexible working hours

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.

The opportunity to be part of an ambitious team, in an industry leading business.

The opportunity to reach your full potential.

Ongoing development and training.

An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Sales Support Representative , requisition # R0089102 . While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.