Customer Service Dispatch

The Operations Control Coordinator's primary responsibility is to work effectively with internal and external customers, as well as peers and management, to provide safe and efficient flight support services to the Flight Operations Team. This particular position will focus primarily on dispatch, but will be asked to perform the scheduling and reporting role as required. The Operations Control Coordinator is responsible for providing the highest level of service and will play an active role in the company's Safety Management System.

Responsibilties Include:

Communicate to pilots, management, and/or other departments all safety related concerns

Monitor all flight operations and record departure and arrival of all flights

Use software system (ETA) to perform daily operations related to training and flight activities

Coordinate and interface with scheduling, line service, maintenance, and managers as appropriate

Authorize solo flights by reviewing pilot documentation and flight plans

Initiate emergency action plan procedures and notify appropriate personnel in a timely manner

Ensure all international and overnight flights have proper documentation filed prior to departure • Create work orders for aircraft malfunctions

Verify available resources are in a suitable condition for use

Utilize checklists to complete tasks such as opening and closing procedures

Record all incidents in log and complete appropriate forms

Respond to calls made on the practice area frequency and monitor other frequencies as needed

Comply with procedures established in FIT Aviation manuals

Secondary Roles & Responsibilities:

Answer and transfer phone calls

Take pictures of flight students upon completion of ratings or solo flights

Print and post pictures on the bulletin board

Assist Operations Control Coordinator-Scheduling and Reporting

Proctor FAA Pilot exams

Additional duties as assigned

Requirements Include:

At least an associate degree from an accredited college or six months to one year of relevant work experience

At least a FAA private pilot certificate with an instrument rating, or a FAA Dispatcher Certificate

Computer skills including proficiency in using MS Office applications

Must be willing to work a flexible schedule including weekends, evenings and holidays

Must qualify as FAA Test proctor within 6 months of hire

Knowledge of Talon-ETA and TFBO software

Prior customer service experience

Prior Safety Management Systems experience

Desired Experience:

Excellent customer service and organizational skills with the ability to multi-task

Strong interpersonal and communication skills

Proven results-oriented and self-motivated work style

Equal Opportunity

Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email equalopp@fit.edu , or +1 321-674-7153; or to the U.S. Department of Education Office for Civil Rights.

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.

Annual Security & Fire Safety Report

The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information, and imposes certain basic requirements for handling incidents of sexual violence and emergency situations.

Florida Tech’s 2025 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Florida Tech; and on public property within, or immediately adjacent to and accessible from, the campus.

The numbers provided include crime statistics that were reported to local law enforcement agencies, campus security and other Campus Security Authorities.

The report also includes institutional policy statements regarding campus safety and security measures; descriptions of prevention and awareness programs; related university procedures and important guidance; and other essential safety information.

You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place, during normal business hours, or by accessing the following website 2025 Annual Security and Fire Safety Report .

Official Transcripts

Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).

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