Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific, each one of our 100 ,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific , you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real -world impact, and you’ll be supported in achieving your career goals.

Job Title: Customer Service Representative

Reports to: Team Leader /Supervisor , Customer Service

Group / Division: Life Sciences Solutions Group

Career Band: 2

Position Location: Budapest, Hungary

Position Summary:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Order Management Representatives provide exceptional order management service, promptly and accurately when responding to internal and external customer requests.

Key Responsibilities:

Process and follow up all fax/written/web orders within the division’s guidelines, liaise with other functions (sales, warehouse, finance, customer facing team… etc ) to resolve issues and ensure timely handling of requests with senior support if necessary

Initiate creation/modification of customer accounts in co-operation with data maintenance and quote maintenance teams

Follow up order process from order entry until order fulfilment including checking Hold stop codes on a regular basis

Become knowledgeable in the C ustomer Relationship Management system s

Adhere to company policies, operational regulation, and departmental training guidelines

Meet daily/weekly KPI metrics (order volume, accuracy target… etc )

Work on assignments/projects as part of a team on ad-hoc basis

Skills :

Display attention to detail and accuracy in the workplace

Must have the ability to identify and solve problems and to multitask under tight deadlines

Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player

Strong written and verbal communication skill (willingness to answer phone calls)

Good organizational skills and the ability to prioritize workload effectively

Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers

Work on own initiative on daily routine tasks as well as solving system issues

Competent Microsoft Office user

Experience:

Relevant customer service experience is preferred in an SSC/multinational /office environment, but fresh grads are also welcome

Experience with Oracle or SAP preferred but not essential

Education:

Requires a high school diplo ma or a Government Body award. A Bachelor’s Degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Working Conditions:

This position requires repetitive typing and regular use of a computer plus multiple displays

Most of the other physical demands are typical with those associated with an office environment.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.