Customer Solutions Advisor

What You Can Expect :

We are recruiting for a Customer Solutions Advisor. The Customer Solutions Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou

What You Bring:

Main duties:

Develop an understanding of Rhenus products, services, and basic logistics processes.

Handle inbound customer queries via phone, email, or portals

Process orders, amendments, and cancellations

Provide clear, accurate updates on orders, deliveries, or service issues

Monitor order progress and flag risks early

Manage expectations professionally and proactively

Build trust through consistent, solution-focused communication

Investigate service failures, delays, or discrepancies

Liaise with operations, warehouse, transport, and planning teams

Identify root causes and propose corrective actions

Escalate issues appropriately when needed

Maintain accurate customer records and system updates

Ensure documentation is complete and compliant

What you bring:

Strong attention to detail and a careful approach to data entry.

A friendly, helpful attitude when dealing with customers and colleagues.

Empathy and professionalism

Reliability, punctuality, and a commitment to completing tasks on time.

Clear communication skills

An interest in logistics, customer service, and developing professional skills.

Strong Word and Excel skills.

Math’s and English GCSE