Customer Solutions Representative (Retention)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Solutions Representative (Retention) based in United States.

• This remote, customer-focused role is centered on retaining and strengthening relationships with existing business customers.
• You’ll help merchants navigate concerns related to pricing, equipment, service, and payment solutions while identifying practical ways to preserve their business.
• The role combines consultative customer service, retention, problem-solving, and sales-oriented communication.
• You’ll work across internal teams to resolve issues efficiently and deliver solutions aligned with customer needs.
• Success requires the ability to build rapport, influence decisions, understand customer concerns, and remain composed in challenging conversations.
• You’ll also contribute insights that can improve processes, reduce avoidable account closures, and strengthen long-term loyalty.
• This is an opportunity to contribute directly to customer satisfaction and growth within a fast-paced payments environment.