Customer Success Executive

Position: Customer Success Executive

Experience: 6 Months – 1 Year

Location: Chennai

Employment Type: Full-Time

Job Summary

SANeForce is looking for an experienced Customer Success Executive with 6 Months – 1 Year of experience in Customer Success, Client Relationship Management, Account Management, SaaS, Software Implementation or B2B Client Management .

The candidate will be responsible for managing customer relationships, driving customer onboarding, product adoption, implementation, engagement, retention, and satisfaction . The role requires strong communication, stakeholder management, problem-solving, and coordination skills, with the ability to work closely with Sales, Product, Implementation, Support and Development teams.

Key Responsibilities

• •Manage and maintain strong relationships with assigned B2B clients/customers.
• •Act as the primary point of contact for customer requirements, queries, and escalations.
• •Manage the complete customer lifecycle, including onboarding, implementation, adoption, engagement, and retention.
• •Conduct product demonstrations, customer training, onboarding sessions and knowledge-sharing sessions.
• •Drive product adoption and ensure customers derive maximum value from SANeForce solutions.
• •Track customer complaints, support tickets, service requests, and escalations until closure.
• •Conduct regular customer follow-ups and business reviews to understand customer satisfaction and requirements.
• •Maintain customer records, interaction history, requirements, and action items in CRM/customer management systems.
• •Prepare and maintain reports related to customer engagement, product adoption, open issues, customer satisfaction and account health.
• •Proactively identify customer risks and work on appropriate retention strategies.
• •Handle customer escalations professionally and ensure timely communication and resolution.
• •Travel to customer locations for meetings, implementation, training, or support, whenever required.

Preferred Skills

• •6 Months – 1 Year of relevant experience in Customer Success / Customer Relationship Management / Client Management / Account Management / Customer Support / SaaS Implementation.
• •Strong experience in B2B Customer Management / Client Relationship Management.
• •Experience working with SaaS / IT Software / Enterprise Software products.
• •Strong understanding of Customer Onboarding, Product Adoption, Customer Engagement, Retention and Customer Satisfaction.
• •Excellent verbal and written communication skills.
• •Strong stakeholder management and client-facing skills.
• •Good problem-solving and analytical abilities.
• •Experience coordinating with cross-functional teams.
• •Strong presentation, product demonstration, and customer training skills.
• •Good working knowledge of MS Excel, MS PowerPoint, MS Word and CRM tools.
• •Willingness to travel for customer meetings and business requirements.