Customer Success Manager (Implementations Specialist)

🔍 About Us

CorePlan is a Perth, Western Australia based tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software, and we are expanding internationally.

💼 The Role

We are looking for a detail-oriented Implementations Specialist/Customer Success Manager who will join our Customer Success team. This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.

This role is a hybrid role with 3 days in the office, 2 days from home.

You will work closely with our Go To Market Team consisting of Customer Success, Marketing and Sales based in Vancouver as well as with our Head Office team based in Perth, Western Australia.

📋 Key responsibilities

Lead end-to-end presales and implementation projects from kick-off to go-live

Develop and execute detailed project plans tailored to each customer's needs

Configure the CorePlan platform to meet specific customer requirements

Conduct thorough data migration and validation processes

Design and deliver customised training programs for various user roles

Manage project timelines, milestones, and resources to ensure on-time, successful deployments

Collaborate virtually with our global team to address customer-specific needs

Create and maintain project best practices and playbooks

Provide post-implementation support to ensure smooth adoption and resolve any issues

Conduct regular check-ins and health checks with assigned accounts

Work autonomously while maintaining strong communication with the team

You will thrive in this role if you have:

Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS

Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)

Proven track record of successfully implementing complex software solutions

Strong project management skills with ability to manage multiple implementations simultaneously

Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

Technical aptitude with the ability to quickly learn and become proficient in new technologies

Experience working in a global team environment and collaborating across time zones

Problem-solving mindset with a talent for finding creative solutions to customer challenges

Experience with CRM and project management tools

Experience in mining industry will be helpful but not necessary

🎁 Why our team love working here

High‑impact role in a product‑led, fast‑growing company expanding internationally.

Close partnership with customers who deeply care about what we build.

Supportive, outcome‑driven team with plenty of autonomy.

Access to EAP mental health & wellbeing services for you and immediate family members

🚀 Ready for your next adventure?

If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.

Have questions? Reach out to us at [email protected]

🤝 Recruitment Agencies

We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email [email protected]