Customer Success Manager (Latam)

• At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own.
• We call this being Positionless.
• And Positionless isn’t just our culture. It’s our product.
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• If you’re looking for a place where you can do more, be more, come grow with us.

Optimove’s Customer Success Manager (CSM) is a dynamic and essential client-facing role, interacting collaboratively with multiple internal and client stakeholders in the iGaming and Retail verticals. These client stakeholders can include anyone from CMO’s, CRM Leads, project managers and software developers, and the role requires a deep understanding of what these organizations value, to align and drive results. As the main point of contact for clients, CSMs at Optimove are dedicated to driving value, enabling product adoption and usage success, as well as meaningful business results. This role requires highly effective time management and people skills coupled with robust analytical capabilities. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you!

Responsibilities:

Own overall client relationship and direction of the account within the customer organization, enabling your client to unlock meaningful business results from their partnership with Optimove

Understand your client’s business, revenue model, market, challenges, and key competitors so that you can work with them to implement relevant and meaningful cross-channel marketing campaigns.

Become an Optimove platform and product expert, so that you can provide training, guidance, advice to help your clients translate their business objectives into usage and implementation within the platform

Lead with best practices, recommendations, and context specific to the retail, eCommerce and iGaming verticals

Establish a trusted and strategic relationship with each client

Be a strategic connector across ~7 internal teams, ensuring the right resources from Optimove engage with key stakeholders at your clients

Be the customer’s advocate internally by communicating requests and issues across departments

Communicate major product updates and releases ensuring clients enact changes

Requirements:

Proficiency in English and Spanish

Relevant experience working with Gaming, Casino, or Sportsbook clients

Relevant experience in customer-facing roles

Marketing Technology experience preferred

Extremely strong presentation and communication skills

Experience working with Enterprise Clients ($100M annual revenue +) preferred

Highly organized and motivated on multiple levels. This role will need to be proficient in structuring customer calls, meetings, milestones, follow ups, creating long-term account plans, and balancing internal needs and improvements.

A curious and creative thinker who is willing to study and understand their customers business and come up with ideas for how to help them grow their business through CRM and digital experiences.

Extreme agility, seeing challenges as opportunities and remaining consistent in changing environments, contributing to continuous improvement for our customers, peers, and cross-functional teams. You have a growth mindset where you embrace continuous learning, improvement, and experiences that push you out of your comfort zone. You are also receptive to feedback and the impact it can have on how you hone your skills.

Experience training and enabling multiple client personas on software, analyzing and reporting value, and simplifying complex or technical concepts in communication. You are a fast learner who can understand and articulate technology at any level

Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, clear, efficient, and effective manner

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.

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