Customer Support Executive

About Eloelo Group

Eloelo Group is one of India's fastest-growing consumer technology companies, building category-defining products at the intersection of content, technology, and culture. The Group's flagship products — Story TV in micro-drama and Master in micro-learning — have together placed two Eloelo apps in India's Top 10, reaching over 100 million Indians who consume short-form vertical content every day.

Story TV is India's leading micro-drama platform, with 10M+ users and 500+ original titles produced in partnership with studios like Balaji Telefilms and Applause Entertainment. Master is India's #1 micro-learning app, scaling to 5M+ users in 50 days with 1,000+ bite-sized courses across AI, finance, English, and life skills.

Job Description – Customer Support Executive

Job Title:

Customer Support Executive

Location:

Bangalore (Work from Office)

Experience:

1–4 Years

Employment Type:

Full-Time

Job Summary:

We are looking for a Customer Support Executive to join our team and provide excellent customer service. The ideal candidate should have strong communication skills, problem-solving ability, and a customer-first approach. This is an entry-level role suitable for freshers or candidates with basic customer support experience.

Key Responsibilities:

* Handle customer queries via calls, chats, emails, or support tickets in a timely and professional manner

* Resolve customer complaints and provide appropriate solutions within defined TAT

* Escalate complex issues to the respective internal teams when required

* Maintain accurate records of customer interactions and issue resolution

* Ensure high customer satisfaction through quality support and timely follow-up

* Understand company products/services to provide accurate information to customers

* Coordinate with internal teams for faster issue resolution

* Adhere to process guidelines, SLAs, and quality standards

Required Skills:

* Good verbal and written communication skills (English & Hindi preferred)

* Basic computer knowledge and familiarity with support tools

* Strong problem-solving and interpersonal skills

* Ability to handle customer concerns calmly and professionally

* Quick learner with a positive attitude

* Comfortable working in a fast-paced environment

Eligibility:

* Graduate / Undergraduate can apply

* Freshers are welcome

* Prior experience in customer support is an added advantage

Working Conditions:

* Work from Office (Bangalore)

What We Offer:

* Growth opportunities in customer operations

* Training and skill development

* Collaborative and dynamic work environment

* Competitive salary and incentives