Admin & Customer Support Executive

ob Summary

We are looking for a proactive and customer-focused Administration & Telecalling Executive to support the sales team through outbound calling, lead follow-ups, customer coordination, and basic administrative activities. The role is primarily focused on telecalling (approximately 80%) with limited administrative responsibilities (approximately 20%).

Key Responsibilities

Telecalling (Primary Responsibility – 80%)

• •Make outbound calls to prospective customers from the provided database.
• •Generate and qualify leads for the sales team.
• •Explain company services and schedule meetings/site visits for Sales Executives.
• •Follow up with potential customers and maintain regular communication.
• •Handle customer inquiries professionally over phone, email, and WhatsApp.
• •Maintain daily call records and update lead status in CRM/Excel.
• •Coordinate with the Sales team regarding appointments and customer requirements.
• •Achieve daily and monthly calling and lead generation targets.

Administration (Secondary Responsibility – 20%)

• •Maintain customer records, databases, and documentation.
• •Prepare daily, weekly, and monthly call reports.
• •Coordinate with internal departments for customer-related requirements.
• •Assist in preparing quotations, presentations, and other sales documents.
• •Perform general administrative tasks assigned by the reporting manager.

Required Skills

• •Excellent verbal communication skills in English, Kannada, and Hindi (additional languages are an advantage).
• •Good interpersonal and convincing skills.
• •Basic knowledge of MS Office (Excel, Word, Outlook).
• •Ability to maintain accurate records and reports.
• •Strong follow-up and customer relationship management skills.
• •Positive attitude with a target-oriented approach.