Customer Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in the United States.

• This role provides frontline support to customers using software solutions designed for the fitness and wellness industry.
• You will help businesses and their members overcome technical and operational challenges through responsive, thoughtful service.
• Working across phone, live chat, Zoom, and ticketing channels, you will troubleshoot issues and guide customers toward effective solutions.
• You will own customer concerns from initial contact through resolution, escalating issues when additional expertise is required.
• The role combines problem-solving, communication, empathy, and attention to detail in a collaborative SaaS environment.
• You will also contribute to knowledge resources and process improvements that strengthen the overall support experience.
• This is an opportunity for a customer-focused professional who enjoys helping people, learning technology, and making a measurable difference.