Data Analytics, Technical Director

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JLL is seeking a Data Analytics Team Technical Director to join our Real Estate Due Diligence (JREDD) Asset Services team! This is a remote position with up to 25% domestic travel.

This role leads team management and database support for the entire JREDD Asset Services platform. In full collaboration with the Technical Services and Sustainable Operations Center of Excellence (TSSO COE), the Data Analytics Team Lead implements and maintains a metric-based dashboard and reporting system to communicate and visualize progress on strategic initiatives across all accounts.

The purpose of this role is to oversee development and implementations of robust processes and programs to manage and facilitate data management that supports reliability of assets, components, equipment, and processes in accordance with JLL’s enhanced asset management program. Manages the team’s efforts in the overall development, implementation, and configuration of all Asset Services databases. Provides subject matter expertise for all database and application related issues or errors, develops and distributes training materials, and provides coaching and education on database functions and best practices for performing tasks. Manages the QA/QC process on data collected to ensure consistency and adherence to JREDD policies. Provides regular feedback to front line staff and supervision to improve the quality of data collected.

Essential Functions:

Recognizes that assignments are broad in nature and require appreciable originality and ingenuity to complete them and considerable latitude for un-reviewed actions or decisions.

The Data Analytics Team Lead will be responsible for the oversight of the Data Analytics team and the development of various databases to support program implementations, value demonstration and continuous improvement projects. This individual will provide thought leadership, align with clients on strategic asset management direction, demonstrating value through our programmatic implementation focused on maximizing asset value, develop a strong use case library, and support new business pursuits.

Responsible for overseeing operations activities related to JREDD platform data management

Drives implementation and continuous improvement to ensure best in class deployment and on-account performance related to the delivery of our Asset Services solutions

Set client’s strategic direction relative to Asset Services data requirements and objectives

Anticipates and leads issue resolution

Assists leadership team in the selection of action plans that best meets business objectives

Supports new business development and actively pursues new client growth opportunities

Develops use cases and works with Knowledge Management to build a library

Drives a culture of creative innovation

Estimated 25% travel

Database Management

Works under general direction of the JREDD Management platform to create and deploy visual reporting mechanisms to communicate progress on strategic reliability initiatives by all stakeholders on accounts and with external partners

Identifies and creates standardized metrics for leadership to gauge the health of reliability and asset management efforts

Provides system training and develops training documentation for end users of the various JREDD Asset Services systems

Troubleshoots issues reported by end users and assists to resolve any difficulties encountered

Creates guides, SOPs, and manuals, as required

Assists platform engineers, account personnel, and external clients with daily workflow enhancements and changes

Reviews metrics for process consistency and develops solutions and provides recommendations to leadership for process improvements

Manages vendor relationships for SaaS products used by the platform

Supports JLL operational compliance program and follows company safety and health guidelines and other company policies

Asset and Facility Data Collection

Assists with the methods to gather asset data and perform asset validation

Assists the Facility Condition Assessment team with connecting asset data in CMMS platforms with associated data in FCA systems

Assists the Regulatory Compliance Assessment team with the development of custom client-facing project tracking dashboards

Brainstorms and implements improvements to the process, including engineering controls to enhance data quality

Actively embraces AI solutions to scale throughput and project deliverables while ensuring data accuracy, actionable outputs, and accountability

Performs regular quality checks on data in the system and provides real time feedback to front line employees to improve the quality and consistency of the data collected

Works with leadership to streamline the entire process, from data collection to upload into the clients’ Computerized Maintenance Management System (CMMS), Facility Condition Assessment platform, Regulatory Compliance Assessment platform, and other systems as required

Business Management

Consults with potential clients to identify and shape Asset Services opportunities

Scopes opportunities, including data requirements, deliverables, and timelines

Negotiates and drafts proposals for new and expanded client engagements

Manages opportunity revenue and tracks progress against forecasted targets

Ensures profitability of the team through pricing and project management

• •Forecasts resource needs to support new business opportunities and account growth.
• •Performs other work as assigned:

Experience:

BS in a technical discipline required, Engineering or Computer Science preferred

10 years’ experience in data management

Strong SQL and data visualization project skills

Proven ability to construct, perform, and oversee data analysis activities

Experience in facilities maintenance, asset management, or reliability centered maintenance preferred

Proven ability to read, comprehend and apply information from technical manuals and other reference materials

CMMS, FCA, and/or RCA administration experience preferred

Strong interpersonal skills

Ability to communicate well in both oral and written reports

Experience in business analysis, asset management and risk analysis

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Skills

Ability to make informed recommendations in situations where data sets may be incomplete

Exceptional organizational skills and ability to multi-task to align team efforts with platform standards to drive the successful delivery of client expectations

Ability to balance multiple stakeholder requirements

Ability to interpret how the organizational goals and strategy translate into service or departmental activity

Strong analytical software skills and ability to manipulate large amounts of data accurately using different formats

Ability to recognize opportunities for process improvements and drive implementation

Ability to engage with client/team stakeholders at the senior level

Ability to distill large/complex challenges in a clear and concise manner

Ability to work with the team to get the job done

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Competencies

Strong interpersonal skills and collaborative approach – “One Family, One JLL”

Energize others by showing passion and commitment

Self-aware; actively seeks, shares, and actions feedback on own performance and of team

Advocates self-development

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