Deployments Lead

About Taxwire

Taxwire is building the last global indirect-tax platform finance teams will ever need. We help companies understand their tax exposure, calculate and collect the right amount, automate registrations and filings, and stay compliant as they grow across jurisdictions.

Indirect tax is high-stakes, fragmented, and unforgiving. Rules change constantly, vary by product and location, and create real financial risk when companies get them wrong.

We hire people with high ownership, strong judgment, and low ego. Everyone at Taxwire is expected to understand the customer, solve messy problems end to end, and build systems that scale. We move quickly because our customers depend on us to get it right.

We’ve raised approximately $25 million, serve hundreds of SMB and mid-market companies, and continue to win customers away from legacy providers. We’re proud to have had zero churn to date.

If you want to solve a massive, permanent problem alongside experienced tax experts and product builders, Taxwire is the place to do it.

About the role

We’re hiring for founding Customer Operations.

Taxwire isn’t just software — customers rely on us to execute correctly in a high-risk compliance environment. Growth breaks when customers get confused, onboarding stalls, or issues bounce between teams. Your job is to make that not happen.

You will own the customer experience from signed deal to ongoing usage. You’ll run onboardings, handle real problems when they occur, and then redesign the process so they don’t happen again.

This role combines hands-on customer work with system building. You’ll spend a meaningful amount of time directly with customers — and the rest turning what you learn into repeatable workflows.

You will work directly with the head of product and ops.

What you’ll do

Run customer onboarding

Guide customers from closed deal to live

Lead onboarding calls and training

Collect required information and documentation

Configure systems and verify readiness

Identify blockers and get customers unstuck

Drive accounts to go-live

Primary metric: Time to go live

Own the day-to-day customer experience

Be the first responder when customers need help—and make sure issues don’t repeat

Investigate and resolve customer issues

Coordinate across teams when needed

Communicate clearly during high-stakes situations

Close feedback loops after resolution

Primary metric: Customer NPS

Build scalable processes

Improve onboarding workflows, checkpoints, and readiness criteria

Identify recurring issues and determine whether the root cause is people, process, or product

Write clear, structured feedback and requirements engineers can act on

Create playbooks, documentation, and reusable templates that prevent repeat work

Design lightweight workflows, including AI-assisted workflows, to reduce manual effort

Partner with Product to prioritize fixes that materially improve customer experience

Primary metric: Reduction in repeat questions and manual intervention per customer

What you need

Exceptional communication skills: you can explain complex topics clearly in writing and conversation, and customers leave interactions confident rather than confused

Client-facing experience in onboarding, implementation, solutions, customer success, or professional services

Strong problem-solving judgment: you can break down messy situations, understand risk, and decide what matters now versus later

Ability to work in structured data, including spreadsheets, checklists, and workflows, without losing the details

A track record of owning real problems end to end, resolving the immediate issue, and improving the underlying system

Calm execution and reliable follow-through when the stakes are high

Nice to have

Prior startup experience

Why work at Taxwire

Accelerated learning across customers, product behavior, and operations

Real ownership and visible impact

High standards but kind team

Strong product-market fit signals and happy customers

Meaningful equity and well-funded company

Why you shouldn’t work at Taxwire

You want narrow responsibilities

You prefer predictable environments

You avoid accountability for outcomes

You dislike working directly with customers

You want heavily structured processes to follow

Benefits

Company-covered benefits

Meaningful equity

Paid time off