Desktop Engineer (AV /VIP Support) - R01570418

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Role: Desktop Engineer (AV/VIP Support)

Location: Bridgewater NJ (onsite)

Experience: 6+ Years

Role Summary:

The EUC/AV Engineer will provide onsite and remote support for end-user devices, collaboration tools, AV rooms, joiner/mover/leaver activities, asset management, and ServiceNow ticket handling for end users.

Key Responsibilities

End User Computing & Deskside Support:

Provide deskside support for Windows/macOS devices, peripherals, printers, mobile devices, and Microsoft 365 applications.

Troubleshoot incidents, fulfil service requests, support VIP users, and maintain accurate ServiceNow updates.

Coordinate with remote teams, IT team, vendors, and the Tech Lead for escalations and dispatch support.

Remote Support Coordination

Support remote diagnosis, software installation, patch verification, Intune actions, and ticket closure.

Device Lifecycle Management & IMACD

Build, image, enroll, deploy, refresh, recover, and decommission end-user devices.

Maintain accurate asset tagging, handover, CMDB updates, reconciliation, and disposal support.

Joiner, Mover & Leaver Support

Prepare devices and peripherals for joiners, support movers, collect assets from leavers, and update asset records.

AV & Collaboration Support

Perform meeting room readiness checks and troubleshoot Teams/Zoom Rooms, AV devices, displays, cameras, microphones, and control panels.

Provide AV support for executive meetings, town halls, training sessions, hybrid meetings, and approved events.

Asset Management & Reporting Support

Track assets, update CMDB records, support inventory validation, audits, and operational reporting.

Service Management & Continuous Improvement

Follow ITIL-aligned processes, meet SLA expectations, identify recurring issues, and contribute to knowledge articles and service improvements.

Required Skills & Experience

5–7 years of experience in deskside, EUC, endpoint, or field support.

Knowledge of Windows 10/11, basic macOS, mobile devices, Microsoft 365, ServiceNow, Intune, imaging, and deployment.

Experience with printers, peripherals, docking stations, AV rooms, Teams Rooms, Zoom Rooms, Crestron, Logitech, and related collaboration technologies.

Strong customer service, VIP support, communication, documentation, troubleshooting, and time management skills.

Preferred Qualifications

ITIL, Microsoft 365, endpoint, desktop support, or AV certifications preferred.

Managed services, life sciences, pharmaceutical, or regulated environment experience is an advantage.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

DI: https://www.brillio.com/services-digital-infrastructure/

Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.