Director - Business Operations

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Director of Business Operations will support the Head of Spend Optimization Services and Canada by translating executive priorities into clear operating plans, coordinated execution, and measurable business outcomes. This role will support strategic planning, executive communications, business reviews, cross-functional alignment, and follow-through on key initiatives across the organization. The position requires a trusted operator who can bring structure to ambiguous priorities, improve operating cadence, surface risks and decisions, and ensure leadership has the visibility needed to drive the business forward.

Role Description

• •Support the Head of Spend Optimization Services and Canada by translating executive priorities into structured plans, operating rhythms, and clear execution ownership.
• •Coordinate cross-functional initiatives across teams, ensuring stakeholders are aligned on goals, timelines, dependencies, and decision points.
• •Prepare leadership updates, business review materials, and executive-level communications that provide clear visibility into priorities, risks, progress, and outcomes.
• •Establish and manage operating cadences, including recurring leadership meetings, follow-ups, action tracking, and accountability mechanisms.
• •Analyze business performance, operational data, and stakeholder input to identify trends, risks, gaps, and opportunities for improvement.
• •Build and maintain relationships with key stakeholders to support operational initiatives and drive organizational success.
• •Ensure compliance with operational policies, procedures, and standards, safeguarding the organization’s integrity and reputation.
• •Identify and mitigate operational risks through comprehensive risk management strategies and contingency planning.
• •Report on operational performance and strategic initiatives to senior leadership, providing insights and recommendations for future planning.
• •Drive innovation in operational practices, leveraging technology and best practices to enhance productivity and performance.

Behaviors and Competencies

• •Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.
• •Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.
• •Business Acumen: Can provide strategic guidance and insights to drive overall business success.
• •Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.
• •Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.
• •Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.
• •Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement.
• •Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.
• •Adaptability: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.
• •Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.
• •Continuous Improvement: Can lead others in identifying and implementing major improvements and proactively drive continuous improvement across the organization.

Skill Level Requirements

• •Comprehension of the inner workings of a company, including its market positioning, competitive dynamics, and operational processes, to inform decision-making and drive sustainable growth. - Expert
• •Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied. - Expert
• •Ability to identify and mitigate risks, aligning with the responsibility of safeguarding the organization’s operations and reputation. - Expert
• •Proficiency in building and maintaining relationships with internal and external stakeholders to drive strategic initiatives and organizational success. - Expert
• •Skilled in strategic planning and implementation. - Expert
• •Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development. - Expert

Other Requirements

• •Completed Bachelor's Degree in Business or a related field, or relevant work experience required
• •7-10 years of experience in Business, Information Technology, or a relevant functional area
• •4+ years of experience in a management position required
• •Ability to travel to SHI, Partner, and Customer Events
• •Ability to travel 25%

The estimated annual pay range for this position is $130,000 - $230,000, which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status