Director of Growth, E-commerce (Remote)

Company Overview:

At Snap Finance, we believe everyone deserves access to the things they need, regardless of credit history. Since 2012, we've used data, machine learning, and a more human approach to create flexible financing solutions that help people move forward. We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and team members alike. When our people thrive, so does our innovation.

If you're looking to make an impact and grow with a team that values you, come join us!

Job Description

We are seeking a Director of Ecommerce to lead operations and revenue growth of our ecommerce business across the Snap Finance owned digital storefronts. This role will contribute to our overall ecommerce strategy and ensure strong execution across platforms, experience, and performance initiatives. As part of the Direct-to-Consumer team, this leader works closely with cross-functional partners in Marketing, Engineering, Analytics, and Finance to ensure our ecommerce properties deliver a high performing customer experience aligned to company objectives while meeting revenue targets.

How you'll make an impact:

Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience

Translate company ecommerce strategy into actionable roadmaps and operational plans

Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership

Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin

Identify and prioritize initiatives that support revenue growth and operational efficiency

Own operational excellence across Magento and Adobe Commerce platforms

Partner with Engineering to ensure platform scalability, performance, reliability, and security

Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements

Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts

Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves

Partner with Marketing to align onsite experience with paid media, lifecycle marketing, and promotional campaigns

Collaborate with Operations and Finance to align inventory planning, fulfillment processes, margin goals, and financial forecasting

Support initiatives related to consumer financing and payment experiences across the full suite of Snap Finance products

Lead, coach, and develop a high performing ecommerce team

Establish clear goals, accountability, and development plans

Foster strong internal relationships that enable collaboration and execution

Build a culture of ownership, operational excellence, and continuous improvement

What you’ll need to succeed:

8+ years of experience in ecommerce with people leadership responsibility

Experience driving revenue performance in a direct-to-consumer ecommerce environment

Experience with Magento and Adobe Commerce and other standard e-commerce tools

Strong technical understanding of enterprise ecommerce architecture, integrations, and system workflows

Experience partnering closely with engineering teams to support platform operations and enhancements

Strong analytical capabilities and comfort interpreting performance data to inform decisions

Experience collaborating cross functionally across internal teams

Demonstrated ability to communicate performance and operational updates to executive stakeholders

Experience building and developing high performing teams

Ability to operate effectively at both strategic and operational levels

What would make you stand out:

Experience in consumer finance, complex payment ecosystems, or other highly regulated environment

Experience scaling ecommerce growth across multiple properties and customer segments

Why Join Us:

Generous paid time off

Competitive medical, dental & vision coverage

401K with company match for US

Company-paid life insurance

Company-paid short-term and long-term disability

Access to mental health and wellness resources

Company-paid volunteer time to do good in your community

Legal coverage and other supplemental options

A value-based culture where growth opportunities are endless

More:

Snap values diversity and all qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Learn more by visiting our website at www.snapfinance.com .

California Residents, please review our California Consumer Privacy Act Notice at https://snapfinance.com/ccpa-notice