Director, Product Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Product Management based in the United States.

• This senior product leadership role will shape the next generation of IVR and conversational automation experiences at enterprise scale.
• You will own the strategy, roadmap, and lifecycle of a modern voice self-service ecosystem, with a strong focus on generative and agentic AI.
• The role combines deep technical fluency with customer-centric product leadership to improve service outcomes and operational efficiency.
• You will work across engineering, contact center operations, analytics, customer experience, UX, and other enterprise functions to deliver scalable solutions.
• A major focus will be modernizing legacy IVR capabilities through cloud-native platforms, intelligent routing, LLM-powered experiences, and automation.
• You will lead and develop high-performing product teams while establishing measurable goals around containment, deflection, customer satisfaction, and efficiency.
• This is an opportunity to influence enterprise-wide transformation in a fast-moving, technology-driven environment.