Divisional Manager - Ops

• Description
• 1. Sales & ABP Delivery

Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.

Allocate targets to TSMs and monitor achievement against ABP.

Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.

2. Quality & Quantity Compliance

Achieve CRA targets for the division through regular RO inspections.

Address non-compliance cases and ensure corrective actions by franchisees.

Investigate and resolve customer complaints promptly to maintain service standards.

3. Marketing & Branding Implementation

Execute divisional branding activities as per company guidelines.

Identify ROs for NFR initiatives and implement marketing programs effectively.

4. Standardization of Retail Outlets

Ensure all ROs comply with Nayara’s branding manual and operational standards.

Coordinate with franchisees and TSMs for timely upgrades and compliance.

5. Regulatory Liaison & Approvals

Maintain regular interaction with government authorities for mandatory approvals.

Ensure compliance with statutory norms for retail operations.

6. Product Supply & Distribution Management

Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.

Optimize TT deployment for efficient product distribution and minimize stock-outs.

Coordinate with S&D teams and supply points for timely deliveries.

7. Franchisee Relationship Management

Build strong relationships with franchisees through regular visits and dealer meets.

Resolve operational issues, reduce equipment downtime, and ensure smooth operations.

8. Customer Relationship Management (CRM)

Collect customer feedback and implement corrective measures to enhance satisfaction.

Reduce customer complaints through proactive engagement and service recovery.

9. Team Leadership & Capability Building

Coach and develop TSMs and divisional staff for improved performance.

Provide motivational support and foster a high-performance culture.

• Responsibilities
• 1. Sales & ABP Delivery

Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.

Allocate targets to TSMs and monitor achievement against ABP.

Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.

2. Quality & Quantity Compliance

Achieve CRA targets for the division through regular RO inspections.

Address non-compliance cases and ensure corrective actions by franchisees.

Investigate and resolve customer complaints promptly to maintain service standards.

3. Marketing & Branding Implementation

Execute divisional branding activities as per company guidelines.

Identify ROs for NFR initiatives and implement marketing programs effectively.

4. Standardization of Retail Outlets

Ensure all ROs comply with Nayara’s branding manual and operational standards.

Coordinate with franchisees and TSMs for timely upgrades and compliance.

5. Regulatory Liaison & Approvals

Maintain regular interaction with government authorities for mandatory approvals.

Ensure compliance with statutory norms for retail operations.

6. Product Supply & Distribution Management

Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.

Optimize TT deployment for efficient product distribution and minimize stock-outs.

Coordinate with S&D teams and supply points for timely deliveries.

7. Franchisee Relationship Management

Build strong relationships with franchisees through regular visits and dealer meets.

Resolve operational issues, reduce equipment downtime, and ensure smooth operations.

8. Customer Relationship Management (CRM)

Collect customer feedback and implement corrective measures to enhance satisfaction.

Reduce customer complaints through proactive engagement and service recovery.

9. Team Leadership & Capability Building

Coach and develop TSMs and divisional staff for improved performance.

Provide motivational support and foster a high-performance culture.

• Qualifications
• Graduate Engineer or Postgraduate in Marketing Management.