Divisional Manager - Ops

Job Description

• •Sales & ABP Delivery
• •Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
• •Allocate targets to TSMs and monitor achievement against ABP.
• •Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.
• •Quality & Quantity Compliance
• •Achieve CRA targets for the division through regular RO inspections.
• •Address non-compliance cases and ensure corrective actions by franchisees.
• •Investigate and resolve customer complaints promptly to maintain service standards.
• •Marketing & Branding Implementation
• •Execute divisional branding activities as per company guidelines.
• •Identify ROs for NFR initiatives and implement marketing programs effectively.
• •Standardization of Retail Outlets
• •Ensure all ROs comply with Nayara’s branding manual and operational standards.
• •Coordinate with franchisees and TSMs for timely upgrades and compliance.
• •Regulatory Liaison & Approvals
• •Maintain regular interaction with government authorities for mandatory approvals.
• •Ensure compliance with statutory norms for retail operations.
• •Product Supply & Distribution Management
• •Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
• •Optimize TT deployment for efficient product distribution and minimize stock-outs.
• •Coordinate with S&D teams and supply points for timely deliveries.
• •Franchisee Relationship Management
• •Build strong relationships with franchisees through regular visits and dealer meets.
• •Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
• •Customer Relationship Management (CRM)
• •Collect customer feedback and implement corrective measures to enhance satisfaction.
• •Reduce customer complaints through proactive engagement and service recovery.
• •Team Leadership & Capability Building
• •Coach and develop TSMs and divisional staff for improved performance.
• •Provide motivational support and foster a high-performance culture.

Responsibilities

• •Sales & ABP Delivery
• •Prepare annual divisional business plans and set sales targets for MS, HSD, Lubes, and NFR.
• •Allocate targets to TSMs and monitor achievement against ABP.
• •Publish territory-wise and RO-wise rolling product plans for advance planning with S&D.
• •Quality & Quantity Compliance
• •Achieve CRA targets for the division through regular RO inspections.
• •Address non-compliance cases and ensure corrective actions by franchisees.
• •Investigate and resolve customer complaints promptly to maintain service standards.
• •Marketing & Branding Implementation
• •Execute divisional branding activities as per company guidelines.
• •Identify ROs for NFR initiatives and implement marketing programs effectively.
• •Standardization of Retail Outlets
• •Ensure all ROs comply with Nayara’s branding manual and operational standards.
• •Coordinate with franchisees and TSMs for timely upgrades and compliance.
• •Regulatory Liaison & Approvals
• •Maintain regular interaction with government authorities for mandatory approvals.
• •Ensure compliance with statutory norms for retail operations.
• •Product Supply & Distribution Management
• •Prepare rolling monthly forecasts for MS and HSD to ensure uninterrupted supply.
• •Optimize TT deployment for efficient product distribution and minimize stock-outs.
• •Coordinate with S&D teams and supply points for timely deliveries.
• •Franchisee Relationship Management
• •Build strong relationships with franchisees through regular visits and dealer meets.
• •Resolve operational issues, reduce equipment downtime, and ensure smooth operations.
• •Customer Relationship Management (CRM)
• •Collect customer feedback and implement corrective measures to enhance satisfaction.
• •Reduce customer complaints through proactive engagement and service recovery.
• •Team Leadership & Capability Building
• •Coach and develop TSMs and divisional staff for improved performance.
• •Provide motivational support and foster a high-performance culture.

Qualifications

Graduate Engineer or Postgraduate in Marketing Management.