Executive - Transport

Job Title

Executive - Transport Job Description Summary

Job Description

Service Delivery

• •Deliver high-quality, prompt, and courteous transport management services.
• •Ensure smooth daily transport operations while maintaining service standards.
• •Attend to emergencies, including medical transport needs, ensuring minimal disruption.

Coordination & Communication

• •Liaise daily with the Customer’s Transport Manager on operational matters.
• •Escalate all issues beyond delegated authority to the Transport Manager.
• •Coordinate with vendor operations teams to ensure timely employee pickups and drops.
• •Attend and respond to employee calls regarding day-to-day transport issues.
• •Communicate any SOP changes or process updates to the Transport Manager.

Fleet & Vendor Management

• •Monitor and control fleet deployment by vendors (drivers and vehicles).
• •Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness).
• •Validate cab-in times and cross-check with cab requests.
• •Coordinate vehicle maintenance and servicing schedules.
• •Ensure vendor adherence to operational standards and office decorum.
• •Report all vendor non-compliance or process deviations to the Transport Manager.

Operational Planning

• •Prepare and ensure availability of transport rosters before dispatch.
• •Incorporate all deviations before dispatch and document last-minute changes.
• •Plan and coordinate driver schedules and shifts.
• •Optimize route planning to reduce operational costs and improve efficiency.
• •Utilize GPS or Transport Management Systems (TMS) for real-time tracking.

Compliance & Safety

• •Ensure adherence to transport safety norms and legal regulations.
• •Maintain proper documentation for audits, inspections, and compliance checks.
• •Investigate transport incidents and report findings with corrective actions.
• •Track fuel consumption, mileage, and vehicle usage to prevent misuse.

Reporting & Analysis

• •Ensure timely release of daily MIS reports by the vendor.
• •Analyze transport data to identify trends, inefficiencies, and improvement areas.
• •Prepare and submit periodic performance and compliance reports to management.

Automation & IT Enablement

• •Implement and manage automation tools for transport tracking, attendance, and billing.
• •Support GPS tracking systems, route optimization software, and mobile-based trip management.
• •Develop Excel macros, formulas, or simple scripts to automate repetitive tasks.
• •Coordinate with IT teams/vendors for system integration and troubleshooting.

Issue & Grievance Handling

• •Address and resolve transport-related employee complaints.
• •Handle grievances and disputes with drivers and vendors effectively.

• •4-5+ years’ experience in transportation
• •Good knowledge of route planning, vendor management, and fleet coordination.
• •Understanding of transport compliance, safety norms, and statutory requirements.
• •Strong coordination, problem-solving, and decision-making skills.
• •Advanced MS Excel (Pivot Tables, Power Query, Macros)
• •Power BI / Tableau (preferred)
• •Basic knowledge of databases, SQL, or scripting (added advantage)
• •Proficiency in transport management software for MIS & reporting.
• •Ability to handle escalations and ensure timely resolutions.
• •Ability to work under pressure and manage multiple stakeholders.
• •Flexibility to work in shifts/extended hours as per business needs.
• •Knowledge of local geography and traffic regulations.

INCO: “Cushman & Wakefield”