Experience Ambassador

Location:

Medical Center - Fort Worth

Department:

Patient Experience

Shift:

Second Shift (United States of America)

Standard Weekly Hours:

40

Summary:

The Experience Ambassador contributes to a preeminent experience for our patients, families and teams by providing non-medical care and empowering improvement efforts directly connected to the strategic initiatives for the organization. During times of high census or stress, this position provides continuous communication and support, recognizes potential negative situations, and acts as a liaison between patients and families, and the team providing care. With a constant pulse on the culture and experience temperature, the Experience Ambassador identifies, proactively manages and empowers improvements when lower census allows for longer term, proactive efforts to increase the resiliency of the organization during times of stress.

How You Make a Difference at Cook Children's, everyone should feel like family. The Experience Ambassador supports the full experience ecosystem by providing a warm and welcoming first impression to Cook Children's through assistance to patients, families and visitors who enter the Emergency Department or once admitted to floor.

The Cook Children's Experience Standards of connection, collaboration and elevating experiences are upheld through a culture of respect that values inclusion, diversity and health equity, empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.

How We Make a Difference: The Experience teams’ mission is to give voice to what individuals see through their eyes, advocate for how experiences affect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

Education & Experience:

B.S. degree,

3 years of experience in Customer Service or related role required.

Working knowledge of Joint Commission and CMS requirements preferred.

Certification/Licensure:

CPXP within 1 year of hire preferred.

About Us:

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.