Family Navigator -EIS

Job Title: Family Navigator

Program: Early Intervention Service Enhancements (EIS)

Location: Oliver

Employment Status: Temp Full Time non-union

Hours: 32 hours/week

Contract End Date: January 13, 2027

Closing Date: October 2, 2026

Job Summary

The family navigator is a person who actively helps navigate systems on behalf of children 6 years of age or younger who have been identified as having a health or developmental need. Services and support are intended to promote healthy development, maximize positive outcomes and assist families in their role as the primary caregivers. They may include physical, behavioral and mental health challenges as well as complex care needs and the work may happen in community, in the home, or in an early years centre. The family navigator will work from the following frameworks: strengths-based, family centered, trauma-informed, culturally sensitive.

Responsibilities

The family navigator confirms and ensures families in need have knowledge of and access to resources and supports necessary to meet their children’s need for better health and wellbeing.

Program components will include solution focused techniques and approaches to manage family situations, enhance parenting and child safety, increase appropriate decision making, and encouraging the appropriate use of community resources.

Plays a key role in ensuring the Centre offers a safe, welcoming and inclusive environment that facilitates family engagement and participation.

Through observation, identifies and assesses potential emergency situations and helps develop short-term strategies to deal with such situations. Provides feedback and input regarding clients’ needs, performance and progress

Activities may include:

Offer rapid response (within 48 hours) when a family/service provider has requested assistance

Listen and provide confidential emotional support

Help families with goal setting

Empower families to make informed choices that are right for them

Assess family’s needs and strengths

Provide case management while enhancing links to eternal service providers

Develop relationships with community organizations

Collect assessment and referral information

Provide or support topical training for families, school staff and community connections

Provide support in one-on-one or group settings

Be a staff in the family education/resource center

Role model and coach families how to identify and access the supports they need

Refer families to community resources

Refer families to therapy services (physiotherapy, occupational therapy, speech language pathologist, behaviour intervention/services)

Help families understand medical health evaluation, diagnosis, and treatment process

Explain processes, rights and responsibilities process and timeliness of services

Provide guidance with forms and paperwork

Support the family’s role in the IEP plan, if applicable,

Support transition, safety, and re-entry planning

Identify relevant benefits programs, support enrollment as appropriate

Engage in community outreach and awareness events

Completes and maintains related records and documentation

Services will be delivered in family homes, in a community setting, and/or the agency or Ministry of Children and Family Development office.

Attends and participates in team meetings, case conferences and agency initiatives

Responsibilities to the Agency

Maintains a commitment to maintaining inclusive quality service environments that provides clients with respect, and value their choices and abilities

Maintains confidentiality

Supports and maintains CQI initiatives and accreditation requirements

Participates in OneSky meetings and events as required

Supports the mission, vision and values of OneSky

Performs any related duties which may be assigned and/or required to maintain the operations and integrity of the program.

Required Qualifications

Bachelor of Social Work or equivalent, two years recent, related experience OR an equivalent combination of education, training and experience

Familiarity with the Child, Family and Community Services Act

Knowledge of Indigenous history and culture

Current First Aid Certificate (with CPR)

Valid BC Class 5 Driver's license, reliable vehicle and clean driver’s abstract

Signed Confidentiality Agreement

Adherence to OneSky policies and procedures, program operations manual and commitment to Code of Ethics

Knowledge, Skills, and Abilities

Demonstrated understanding of the value of peer/client involvement

Ability to work independently and in cooperation with others

Ability to organize and prioritize, and to work well under pressure or in difficult circumstances

Well developed communication and interpersonal communication skills with the ability to provide constructive feedback and input

Ability to establish rapport with clients, families and support networks, and to maintain supportive, collaborative relationships

Demonstrated ability to recognize changes in people and communicate those changes to others on the care team

Demonstrated problem solving and decision-making skills and the ability to gather and process information to support clients, families/support networks and/or the care team

Basic knowledge of computer skills and social media

Willing to work flexible hours including evenings and weekends

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