Field Maintenance Manager

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

JOB DESCRIPTION

Job Title: Maintenance Field Manager

Position Summary

The Maintenance Field Manager is responsible for leading and overseeing the in-house maintenance technician team within the single-family rental portfolio. This role ensures the timely , efficient, and high-quality completion of maintenance work orders while maintaining strong resident satisfaction and adherence to company standards. The Maintenance Field Manager acts as both a hands-on technical leader and operational manager, driving field performance, accountability, and continuous improvement across the assigned market. This position requires strong leadership, technical expertise in residential maintenance systems, and the ability to manage high-volume field operations in a fast-paced environment.

Essential Job Functions

1. Functional Responsibilities

Oversee daily field maintenance operations to ensure timely completion of work orders and service requests

Provide hands-on technical guidance and support to maintenance technicians in the field

Conduct field visits to assess performance, resolve complex issues, and ensure quality standards are met

Train technicians on company standards, safety procedures, and best practices for residential maintenance

2. Operational / Departmental Support

Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive work

Organize and manage high-volume technician workflows through effective delegation and scheduling support

Partner with office-based maintenance coordinators and dispatch teams to ensure operational alignment

Standardize documentation, training materials, and operational procedures across the field team

3. Compliance & Risk Management

Ensure compliance with applicable building codes, safety regulations, and local ordinances

Enforce company maintenance standards, safety protocols, and operational policies

Identify and escalate safety risks, property issues, and compliance concerns as needed

Maintain proper handling and storage of tools, materials, and equipment in accordance with standards

4. Financial / Performance Accountability

Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion rates

Analyze operational data to identify trends and recommend cost-saving and efficiency improvements

Support efforts to manage average spend per work order and overall maintenance budget efficiency

Drive accountability for technician performance and resource utilization

5. Leadership / Collaboration

Lead, coach, and develop maintenance technicians to improve performance and service quality

Foster a culture of accountability, professionalism, and strong customer service within the field team

Collaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goals

Communicate expectations clearly and provide ongoing feedback to field staff

6. Additional Responsibilities

Support special projects, process improvement initiatives, and operational rollouts as assigned

Perform other duties as assigned by leadership

Performance Expectations & K ey Metrics :

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• •Field Productivity & Technician Utilization
• Measure overall technician efficiency through utilization rate, work order volume completed, average locations serviced per day, route effectiveness, and productive labor hours.

• •Work Order Performance & Service Timeliness
• Track completion rates, response times, adherence to service level expectations, work order aging, and ability to complete maintenance requests within established timelines.

• •Customer Experience & Service Quality
• Evaluate resident/customer satisfaction, communication effectiveness, professionalism, first-time resolution success, and reduction in repeat service requests.

• •Cost Management & Operational Efficiency
• Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization , and identification of process improvements that reduce operational waste.

• •Maintenance Effectiveness & Continuous Improvement
• Measure reduction in recurring maintenance issues, first-time fix rates, preventative maintenance execution, and implementation of solutions that improve long-term performance and reliability

Required Qualifications

Education

Bachelor’s degree or equivalent experience

Experience

5+ years of experience in maintenance, facilities management, or operations leadership

Experience managing or supervising field maintenance teams required

Residential property management or single-family rental experience strongly preferred

Skills & Competencies

Strong leadership and team management skills with experience leading high-volume field operations

High mechanical aptitude with understanding of residential systems and repair processes

Strong knowledge of building codes, safety standards, and maintenance best practices

Excellent communication skills, including executive-level reporting and field communication

Strong problem-solving and decision-making abilities in fast-paced environments

Proficiency with mobile and PC-based work order and maintenance management systems

Ability to analyze operational data and translate insights into action

Strong organizational and time management skills with ability to prioritize effectively

Customer service mindset with ability to resolve resident issues professionally and efficiently

Ability to travel up to 30% as required

Preferred Qualifications

Experience in single-family rental (SFR) or build -to-rent (BTR) operations

Experience implementing maintenance KPIs and performance management systems

Trade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)

Experience with workforce optimization or dispatch coordination systems

Prior experience developing technician training programs and SOP documentation

Experience managing multi-market or multi-site maintenance operations

Physical Requirements

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:

Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs

Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance )

Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions

Ability to work in various positions and access confined or elevated spaces a