Field Service Engineer I

Telix Pharmaceuticals is a dynamic, fast-growing radiopharmaceutical company with offices in Australia (HQ), Belgium, Japan, Switzerland, and the United States. Our mission is to deliver on the promise of precision medicine through targeted radiation. At our core, we exist to create products that seek to improve the quality of life for people living with cancer and rare diseases. You will be supporting the international roll-out of our approved prostate cancer imaging agent and helping us to advance our portfolio of late clinical-stage products that address significant unmet need in oncology and rare diseases.

See Yourself at Telix

The Field Service Engineer I is responsible for leading or participating in the installation and maintenance of ARTMS

equipment from planning to customer acceptance. The Field Service Engineer I is responsible for performing electromechanical

installations, equipment and process qualifications, preventative maintenance, and service at customer facilities, as well as

providing customer training and technical support. On the job training will be provided, as well as continued access to subject

matter experts. The position works closely with our Sales, Operations, and Finance teams to deliver services to our customers

within our ISO 9001 certified Quality Management System.

Key Accountabilities:

Field work/Technical Support:

Maintain professionalism in all interactions with customers and partners (existing and potential)

Leading and/or participating in installation, preventative maintenance, and technical service projects at customer sites, from project initiation to customer acceptance.

Ensuring equipment is successfully installed/serviced by executing the appropriate qualification procedures and generating installation/service reports.

Training customers and ARTMS team members to use and maintain ARTMS equipment, set up automated radiochemical separations, and perform quality control procedures.

Maintaining tools and tool kits in good working order

Performing site evaluations at potential customer facilities

Provide after-sales virtual and/or on-site technical support and troubleshooting as necessary

Record Generation/Keeping:

Maintaining up-to-date customer/equipment databases including logging changes and tracking field service activity

Assist with creating and maintaining field service-related documentation, tool lists, tool sets, spare parts lists, etc.

Quality management by assisting with incoming materials inspections

Extended hours and shift work will be required from time to time, particularly during installation.

Must be willing to be designated a Nuclear Energy Worker (NEW).

Travel (up to 60%), including international, will be required.

Must be able to lift up to 50 lbs.

Program Requirements

Education and Experience:

Degree in relevant engineering discipline or technical diploma with relevant experience

Minimum 3+ years of relevant mechatronic or electrical systems experience

Strong verbal and written communication skills in English

Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical purification and quality control.

Experience with installation and commissioning of systems.

Experience troubleshooting control systems.

Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc.

Experience with inspection tools, power tools and hand tools.

Familiarity with power distribution circuits.

Team player with the ability to work with minimum supervision.

Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations.

Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality control procedures (radio-TLC, HPLC, endotoxin, etc.).

Experience working in radioactive environments.

Knowledge and experience working within cGMP and/or ISO9001 standards.

Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean, German, Swedish, Russian or another language.

Key Capabilities:

Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do

Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results

Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges

Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language

Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals

Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges

Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected

Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges

Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders

Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Education and Experience:

Degree in relevant engineering discipline or technical diploma with relevant experience

Minimum 3+ years of relevant mechatronic or electrical systems experience

Strong verbal and written communication skills in English

Familiarity with, or willingness to learn, safe chemical/radiochemical handling for setting up automated radiochemical

purification and quality control.

Experience with installation and commissioning of systems.

Experience troubleshooting control systems.

Experience reading and understanding electrical schematics, circuit drawings, P&ID, etc.

Experience with inspection tools, power tools and hand tools.

Familiarity with power distribution circuits.

Team player with the ability to work with minimum supervision.

Preferred Experience:

Knowledge of cyclotron hardware, with a heavy emphasis on targetry and target stations.

Technical knowledge of radioisotope production, radiochemical separation processes and typical radioisotope quality

control procedures (radio-TLC, HPLC, endotoxin, etc.).

Experience working in radioactive environments.

Knowledge and experience working within cGMP and/or ISO9001 standards.

Preference may go to a candidate with language abilities in French, Japanese, Mandarin, Cantonese, Portuguese, Korean,

German, Swedish, Russian or another language.

Key Capabilities:

Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected

Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges

Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do

Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results

Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders

Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges

Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language

Collaboration: Work effectively as part of a team, actively