Financial Counselor

Description

PURPOSE STATEMENT

This position is responsible for serving as a patient advocate by helping patients understand their financial obligations and identifying solutions that support timely payment while maintaining access to care.

ESSENTIAL FUNCTIONS

• •Use AIDET when greeting patients/customers either on the phone or in person.
• •Verify insurance coverage and eligibility.
• •Generate and communicate patient estimates prior to their scheduled appointment.
• •Screening patients for Financial Assistance.
• •Advising patients of any CoPays, Coinsurance and/or Deductible amounts and requesting deposits prior to their scheduled appointments.
• •Providing patients with different payment plan options including payment plans with Clear Balance.
• •All messages left before 3:30PM Monday through Friday must be returned within 2 hours.
• •Assist departments and clinics with questions regarding cost of services.
• •Handle inquiries from patients/customers as needed after identification has been verified.
• •Assist co-workers as needed/requested.
• •Maintain a positive rapport with all customers.
• •Appropriately handles telephone and email communications.
• •Support the Medical Center’s Mission/Vision/Philosophy positively.
• •Maintain regular and predictable attendance.
• •Perform other essential duties as assigned.

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• •High school diploma or equivalent.
• •Previous medical billing/collecting experience required, minimum of 1 year of experience preferred.
• •Good understanding of Fair Lending guidelines and collection policies.
• •Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.

PHYSICAL/MENTAL REQUIREMENTS

• •Must be able to sit and stand, intermittent 8 to 10 hours a day.
• •Must be able to use standard office equipment, including the telephone and computer keyboard.
• •Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• •Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• •Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• •Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• •Occasionally walks on uneven surfaces.