First Mile & Last Mile Manager - Jumia (Full Time)

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).

Apply with your Jumia e-mail.

Job Overview

Hiring for Multiple Locations: Lagos | Oshogbo | Owerri/Asaba

The First and Last Mile Regional Manager will be responsible for leading and supervising pickup and delivery operations to ensure exceptional customer service and operational efficiency. This role involves managing a team of operators while driving performance improvements and maintaining compliance with safety and regulatory standards.

What you will be doing:

Lead and supervise a team of First Mile & Last Mile Operators to ensure timely and accurate execution of pickup and delivery operations

Assign daily tasks and routes to team members based on workload, priorities, and customer requirements

Provide guidance, training, and support to team members to enhance their skills, productivity, and performance

Conduct regular performance evaluations and provide feedback to team members to identify areas for improvement and recognize achievements

Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, and vehicle utilization, and take corrective actions as necessary to meet or exceed targets

Coordinate with internal stakeholders, including Warehouse Operations, Procurement, and Customer Service, to optimize logistics processes and resolve any issues or challenges

Ensure compliance with all relevant transportation regulations, safety standards, and company policies and procedures

Maintain accurate records of pickup and delivery activities, vehicle maintenance, and driver performance

Foster a positive and collaborative work environment within the team, promoting open communication, teamwork, and a culture of continuous improvement

What we are looking for:

Bachelor's degree in Logistics, Transportation, or a related field is a plus

5+ years of experience in logistics operations, transportation, or delivery services, including 2 years in a leadership or supervisory role

Strong leadership and management skills, with the ability to motivate and inspire team members to achieve goals and deliver results

Excellent communication and interpersonal skills, with the ability to effectively interact with team members, clients, and other stakeholders

Strong organizational and problem-solving skills, with the ability to prioritize tasks, make decisions, and resolve issues in a fast-paced environment

Proficiency in using technology tools and systems for route planning, tracking, and reporting (e.g., GPS, route optimization software)

Ability to work independently with minimal supervision and as part of a team

Candidates must be based in one of the following locations: Lagos, Owerri/Asaba, Oshogbo

Deadline for applications: 29-09-2026

• •Round of Interviews:
• 1. Technical Meeting with your potential manager
• 2. Technical Meeting with your potential functional manager
• 3. HR Meeting with our Talent Acquisition team