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Petfully

Last Mile Manager

Bengaluru, India

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hirly's read of this role

Seniority
Lead / management
Country
IN
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Last Mile Manager

Role Overview

Own end-to-end last-mile operations with a strong focus on delivery performance, courier governance, RTO reduction, and real-time control tower management.

Key Responsibilities

  • SLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
  • Courier Governance: Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.
  • RTO Management: Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.
  • Last Mile Control Tower: Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.
  • Performance Management: Track courier performance, identify gaps, and drive corrective actions with partners.
  • Process Improvement: Identify recurring operational gaps and implement initiatives to improve delivery quality, customer experience, and last-mile efficiency.

Ideal Candidate

  • 3–8 years of experience in last-mile operations, preferably in e-commerce/D2C/logistics.
  • Strong experience in courier partner management and operational problem-solving .
  • Data-driven with strong analytical and execution skills.
  • Comfortable managing high-volume, fast-paced last-mile operations.
Original posting on Petfully's site ↗

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