Floater-Patient Coordinator

Description

I. INTRODUCTION

A. This position is located within Raleigh Radiology Facilities, a free-standing outpatient imaging center located in Wake and Johnson counties, N.C.

B. The primary function of a Patient Coordinator is to act as a professional liaison between patients and families. Provide exceptional patient care and help ensure all areas of registration have been completed prior to a patient having their exam.

C. The Patient Coordinator is well-versed in the requirements for registering all modalities.

D. This position reports to the Registration Supervisor.

*Work Schedule*: Monday-Friday -Work hours will vary throughout the week.

I. MAJOR DUTIES AND RESPONSIBILITIES

A. General Duties 80%

1. Maintains standards of professional care and maintains patient confidentiality.

2. Implements policies and procedures of Raleigh Radiology.

3. Establishes and maintains open communication.

4. Maintains a clean, safe, and well-maintained, supplied environment for patients and staff.

5. On a regular, sustained basis, cooperates with other staff members both inside and outside the department in accomplishment of own job duties as well as assisting others in accomplishing theirs; serves as a team player and role model for other employees in the organization, always exhibiting traits of courtesy, caring, helpfulness, and respect; conducts oneself in a service-oriented manner that is attentive, pleasant, cooperative, empathetic, respectful, and kind when dealing with team members, visitors, the public, and all employees.

6. Greet and check in patients.

7. Work closely with patients, families, visitors, and staff to identify needs, answer questions, resolve problems, or provide other information.

8. Communicate with patients and clinical personnel to accurately schedule patients for appointments.

9. Collect and enter all necessary demographic, clinical, billing, and insurance information from patients or responsible parties.

10. Determine and accept required payments, including co-pays and deductibles.

11. Explain processes and forms to patients prior to securing signatures and ensure that all documents are properly signed and witnessed as required.

12. Ensure each account is registered accurately and completed prior to final billing.

13. Answer and triage incoming phone calls to get the most appropriate personnel or department.

14. Performs other duties and accepts responsibilities, as assigned, including but not limited to scheduling and order entry.

Requirements

I. EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

A. Education: High School graduate with 1 year of experience in a healthcare environment; associate degree a plus.

B. Experience: 6+ months of medical insurance experience- coverage, payments. 6 months of healthcare industry experience- hospital, doctor’s office, insurance provider.

C. Certification: None

D. Licensure: *Valid Driver's License*