Food & Beverage Assistant

• Job Title: Food & Beverage Assistant
• Reports to: Alamo Restaurant Manager
• Contract: Full-Time

Hours of Work: Evening Shifts, starting from 5/6pm

About the Role

At Riverside Park Hotel, we are proud of the exceptional experiences we create for our guests every day. As a Food & Beverage Assistant, you will be an important part of our Alamo team, helping to deliver warm, attentive and professional service from the moment our guests arrive.

This is a full-time role suited to someone who enjoys working as part of a busy team, takes pride in their work and is passionate about creating great guest experiences. You will be expected to contribute positively to the day-to-day running of the restaurant, supporting your colleagues and maintaining the high standards we are proud of.

Our team is guided by four core values: Care, Doing the Right Thing, Always Getting Better, and Energy & Drive. These values should be reflected in everything you do.

Key Responsibilities

Guest Service

Welcome and engage with all guests in a warm, friendly and professional manner.

Provide attentive and personalised service, taking the time to understand and respond to each guest’s needs.

Take and process orders accurately and efficiently.

Provide knowledgeable recommendations on food and beverages where appropriate.

Ensure guests receive a positive and enjoyable dining experience from arrival through to departure.

Respond to guest requests and queries with care, professionalism and a can-do attitude.

Proactively identify opportunities to enhance the guest experience.

Food & Beverage Service

Prepare and maintain tables to the required Riverside Park Hotel standards.

Deliver food and beverages promptly, professionally and accurately.

Communicate effectively with the kitchen and wider Food & Beverage team to ensure smooth and timely service.

Monitor tables throughout service and ensure guests receive everything they need.

Support efficient table turnover while ensuring service remains welcoming and guest-focused.

Assist with setting up and closing down the restaurant as required.

Teamwork & Communication

Work closely with colleagues across the Food & Beverage and wider hotel teams.

Support team members during busy periods and contribute to a positive working environment.

Communicate clearly and respectfully with colleagues and managers.

Be flexible and willing to assist in other areas of the department when required.

Take ownership of your responsibilities and support the smooth running of the restaurant.

Upkeep & Cleanliness

Maintain a clean, organised and welcoming restaurant and service area throughout each shift.

Ensure tables, service areas and equipment are maintained to the required standards.

Follow all cleaning, hygiene and food safety procedures.

Take pride in maintaining a safe and comfortable environment for both guests and colleagues.

Cash Handling

Process guest transactions accurately and responsibly.

Follow all hotel procedures relating to cash handling, payments and billing.

Maintain attention to detail and report any discrepancies to the relevant manager.

Compliance, Health & Safety

Follow all hotel policies, procedures and standards at all times.

Maintain high standards of food hygiene and comply with all relevant food safety regulations.

Follow health and safety procedures and report any hazards or concerns promptly.

Ensure responsible service procedures are followed at all times.

Protect guest and company information and maintain appropriate confidentiality

What We Are Looking For

A genuine passion for hospitality and delivering great guest experiences.

A friendly, approachable and positive attitude.

Strong communication and teamwork skills.

The ability to remain calm and organised in a busy environment.

Good attention to detail and pride in your work.

A willingness to learn and develop within the Food & Beverage department.

Flexibility to work a full-time roster, including evenings, weekends and busy periods.

Previous Food & Beverage or hospitality experience is an advantage, but a positive attitude and willingness to learn are equally important.