Front of House Coordinator

✨ IS A CAREER AT TSP FOR YOU?

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.

We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.

✨ THE ROLE

The Front of House Coordinator is responsible for delivering a professional, welcoming, and efficient reception and front-of-house service within a commercial office building. The role is the first point of contact for tenants, visitors, contractors, clients, and building stakeholders, always ensuring a high standard of customer service and presentation.

The Front of House Coordinator will work closely with the FOH team, Building Management, Facilities, Security, Cleaning, Maintenance, and other service teams to ensure the smooth day-to-day operation of the building and an excellent occupier experience.

✨ KEY RESPONSIBILITIES

Reception & Customer Service

Deliver a warm, professional welcome to tenants, visitors, clients, and contractors

Manage reception and front-of-house throughout operating hours

Greet visitors, provide directions, and manage registration, access, and visitor passes per building security requirements

Answer calls and handle general enquiries professionally

Build positive relationships with tenants and building users

Handle queries and complaints promptly, escalating where needed

Building Operations & Facilities Support

Act as key point of contact between tenants and the Building Management/Facilities team

Report and follow up on maintenance, cleaning, security, and facilities issues

Monitor and check reception, entrances, lounges, and other front-of-house areas, flagging defects promptly

Coordinate deliveries, couriers, contractors, and building services

Support tenant communications and operational requirements alongside the Facilities team

Assist with meeting room, amenity, event, and conference arrangements as required

Security & Health and Safety

Follow building security, access control, emergency, and health and safety procedures

Maintain accurate visitor and contractor records

Challenge or report unauthorised access per building procedures

Support emergency procedures, including evacuations and incident response

Report accidents, hazards, and security concerns promptly to the appropriate representative

Ensure front-of-house procedures comply with company and building policies

Tenant & Occupier Experience

Develop positive working relationships with tenants, occupiers, property managers, and building stakeholders

Assist with tenant requests and provide appropriate information about building facilities and services

Support tenant engagement initiatives, building events, seasonal activities, and occupier communications

Help maintain a consistently high-quality customer experience throughout the building

Identify opportunities to improve front-of-house services and tenant satisfaction

Administration

Maintain accurate records, logs, visitor information, and daily reports.

Manage incoming and outgoing correspondence, deliveries, and parcels as required

Assist with building communications, notices, and tenant information

Maintain reception documentation and operational procedures

Provide administrative support to the Building Management or Facilities team when required

✨ WHAT WE'RE LOOKING FOR

Previous experience in front-of-house, reception, hospitality, facilities, property, or customer service

Excellent customer service and communication skills

Professional, confident, and approachable manner

Strong organisational skills and ability to manage multiple priorities in a busy commercial environment

Proactive, detail-focused approach to problem solving

Calm and professional under pressure

Good IT skills, including Microsoft Office

Professional appearance and presentation

IOSH Certification (desirable)

✨ PERKS

Varied and dynamic work environment

Supportive management, mentoring and training

25 days annual leave + public holidays

£75 birthday bonus

👉 THE TSP WAY

Own tomorrow. That means building a business that remains relevant in its time and place. We combine deep in-house expertise with a progressive investment ethos to provide wealth and security for our investors and people.

Our ultimate goal is to keep buildings fuller for longer. We do that by building character through our values:

Ease

Purpose

Sweat the Small Stuff

Generosity

Hospitality

Presence

We recognise that equality and diversity go beyond legal compliance. A diverse and inclusive workplace is essential to our success, and we expect all colleagues to treat one another with kindness, respect and fairness.

Our commitments to you

In line with The TSP Way, we are committed to providing equal opportunities for all employees and applicants. We welcome applications from all sections of the community and do not tolerate unlawful or unfair discrimination based on gender, age, marital status, colour, race, religion, disability, sexual orientation, offending background, or political beliefs.