Front of House Customer Service

Customer & Administration Services

Hastings Clinic | Full Time

Vet Services Hawke’s Bay is looking for an organised, professional and customer-focused person to join our Hastings Clinic team.

As the first point of contact for our clients and their pets, you’ll provide outstanding customer service while supporting the smooth day-to-day operation of our busy clinic.

This role would suit someone with experience in customer service, sales, reception, administration or office coordination who enjoys working with people, is confident managing competing priorities and takes pride in getting things done.

Hours

Monday–Friday, 9:00am–6:00pm

Shared weekend roster (currently 1 in 6 weekends, 9:00am–1:00pm)

Day Off After Duty (DOAD) following a weekend shift

Key Responsibilities

Managing appointments, calls, emails and client enquiries

Delivering excellent customer service to clients and their pets

Processing payments, invoicing and general administration

Supporting retail sales, stock and client education

Coordinating daily activities to help keep the clinic running efficiently

About You

Experience in customer service, sales, reception, administration or a similar role

Excellent communication and relationship-building skills

Well organised, reliable and able to manage competing priorities

Confident using Microsoft 365, including Outlook, Word, Excel and Teams

Professional, positive and proactive approach

Enjoys working as part of a busy, collaborative team

Why Join Us?

This is an exciting time to join VSHB as we move towards our new purpose-built Hastings clinic. We offer a supportive team environment, opportunities for development and the potential for the right person to grow into a future leadership role.

If you’re a people-focused professional with a strong customer service, sales or administration background and want to be part of a growing organisation, we’d love to hear from you.

How to Apply?

VSHB use Bamboo HR platform. Please ensure you apply by using the following link: https://vshb.bamboohr.com/careers/98?source=aWQ9MTI%3D