Front Office Assistant

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties and Responsibilities

• •Greet patients and visitors warmly and professionally.
• •Answer phone calls and direct them appropriately.
• •Schedule and confirm patient appointments.
• •Efficiently check patients in and out.
• •Verify patient information and insurance coverage.
• •Collect and post payments accurately.
• •Assist with patient paperwork and medical history updates.
• •Document accurate notes and records in patient accounts.
• •Manage communication with referring practices.
• •Perform administrative office tasks using a computer and dental software.
• •Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• •1+ years of dental front desk experience preferred.
• •1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• •Strong verbal and written communication skills.
• •Basic understanding of dental insurance
• •Proficiency with computer-based tasks.
• •Professionalism, reliability, and a positive attitude.
• •High school diploma or equivalent.

Benefits Offered

• •Medical, Dental, and Vision Insurance
• •Life Insurance
• •Long and Short-Term Disability
• •Paid Time Off
• •401(k) with Company Match