German-Speaking Customer Service Agent

German-Speaking Customer Service Agent

Full-time | Remote | CET Business Hours

About The Global Talent Co.

We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

About the Company You'll Be Working With

You'll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.

The Opportunity

This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running.

You'll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well.

Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.

What You'll Be Doing

Responding to customer enquiries via email and other written channels — professionally and promptly — in German

Resolving issues, complaints, and questions with empathy and efficiency

Ensuring every customer interaction reflects the company's standards and brand voice

Identifying recurring issues and flagging them to the broader team

Keeping records accurate and up to date

Collaborating with internal teams to ensure seamless customer experiences

What We're Looking For

Native or fluent German speaker — this is a hard requirement; all customer communication is in German

Proven customer service experience — you've done this before and you're good at it

Experience in ticketing systems

Excellent written German — clear, professional, and warm; this will be assessed during the interview process

Reliable and consistent — you show up, follow through, and take ownership of your responsibilities

Calm under pressure and able to handle difficult customer interactions with professionalism

Comfortable working remotely and independently within a structured team environment

Available to work CET business hours (Mon–Fri)

What's On Offer

Competitive salary (discussed during the interview process)

Fully remote position

Paid annual leave

Exposure to a dynamic, growing European consumer brand

Supportive team culture and ongoing learning opportunities

Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals

At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.