GPS Healthcare Coordinator Interpreter

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

GPS Healthcare Coordinator Interpreter

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Gps Intnl Center-International and Emerging Markets

Job Code

U99897

Shift

Days

Schedule

8:00am-4:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Interpreter, you will serve as a medical interpreter for patients and staff and support department operations through consecutive, simultaneous and sight translation modes. In this role, you will relay medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly those relating to patient confidentiality and informed consent.

A caregiver in this role works days from 8:00 a.m. -- 4:00 p.m. (flexible)

A caregiver who excels in this role will:

Help facilitate successful delivery of services to linguistically diverse consumers.

Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.

Perform duties in a spirit of teamwork and cooperation.

Adhere to hospital policies on customer relations and hospitality.

Understand the hospital’s system of service delivery.

Written translations as required in patient encounters such as filling out forms and medical instructions, and medication schedules; administrative translations such as letters to patients, documents, and patient materials.

Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, do data entry, verify and schedule future appointments, do general troubleshooting, filing and photocopying.

Assist department with on-the-job training and mentoring of interpreter practicums.

Utilize on-line computer systems such as Outlook, and other hospital software.

Assist the department by working on an on-call rotation (nights, weekends, holidays, etc.) to support patient needs.

Work with special projects as assigned.

Other duties as assigned.

Minimum qualifications for the ideal future caregiver include:

High School Diploma/GED

Fluency in English and one or more foreign languages, both oral and written.

Ability to accurately work in consecutive mode and sight translate into and from working language(s)

Valid State Driver’s License and maintain automobile insurance coverage.

Must obtain Ohio license within 30 days of start date

One year of experience as an interpreter

Strong medical vocabulary

High level of customer service and a positive approach

Familiarity and ability to work with multicultural/socio-economic backgrounds

General knowledge of cultural backgrounds of patients to be served

Good interpersonal, organizational, and time-management skills

Knowledge of computer systems

Preferred qualifications for the ideal future caregiver include:

Bachelor’s degree in any area related to science or human services

Certified Healthcare Interpreter (CHI) by Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) by National Board of Certification for Medical Interpreters (NBCMI) certification or other healthcare interpreting certificate

Medical interpreting in a healthcare setting

Professional interpreting experience

Physical Requirements:

May require extended periods of standing, walking or sitting.

Manual dexterity sufficient to perform work on a PC or mobile device.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster .

Cleveland Clinic is pleased to be an equal employment opportunity employer.