Health System Specialist

Summary

About the Position: This position is located at General Leonard Wood Community Hospital in Fort Leonard Wood, Missouri. This is a Direct Hire Solicitation. A recruitment or relocation incentive may be authorized. Salary negotiation may be available for those candidates who are new to Federal service.

Duties

• •Develop and implement business rules for appointing, template scheduling, referrals, and authorizations to simplify, integrate, and standardize processes.
• •Collaborate with contracted appointing services and managed care support functions, as well as the Referral Management Office, to optimize beneficiary care and staff support.
• •Advise senior leaders on the identification, development, implementation, evaluation, and management of health care delivery systems.
• •Manages the patient portal and secure patient messaging platform to promote access to appointments and timely communication.
• •Assign work and priorities; reviews output for policy compliance and service effectiveness; ensures quality, quantity, and accuracy standards are met.
• •Analyze and resolve complex issues affecting health care delivery operations; conducts systematic observation and evaluation of contractor performance; provides technical advice to stakeholders.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes includes managing and improving access-to-care operations by strengthening appointment and scheduling processes, coordinating referral and contracted services, advising leadership on health care delivery processes, overseeing patient communication platforms, and providing supervisory support to administrative staff. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.