Hospital General Manager

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Hospital General Manager is accountable for the leadership of the business unit and site EXCO, to ensure the sustainable performance of the site, alignment to the Netcare values and fostering a culture of inclusivity and empowerment. The incumbent is further responsible for the development and implementation of the hospital strategy in line with Netcare’s strategic themes.The incumbent will also be responsible for scanning and interpreting macro and microenvironments to implement and drive strategies that will capitalize on opportunities and mitigate potential risks to the business. The incumbent will be responsible for building and enhancing the relationships with existing medical doctors and liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Strategic direction

• •Demonstrate leadership by conveying a strong sense of commitment to the Netcare values.
• •Provide strategic direction and implement key performance areas for the business unit.
• •Identify areas for change and new business opportunities for the business unit as potential growth areas.

Financial management

• •Secure and manage sufficient financial resources to facilitate business development or expansion.
• •Conduct opportunity viability assessments.
• •Develop and achieve financial objectives for the business unit, aligned to the Regional and Group targets.

Environmental Scanning

• •Investigate the economic conditions surrounding business activity such as industry trends and competition, including but not limited to legislative and regulatory aspects.
• •Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share.
• •Understand brand strategies and develop and execute targeted initiatives to build brand loyalty and to showcase Netcare’s value proposition.
• •Stay abreast of industry related events, publications, and announcements.
• •Stay abreast of on-going projects in the health sector in terms of scope, funding and delivery models.

ORGANIC GROWTH

Branding and marketing

• •Be a custodian for the Netcare brand and align products, services, day to day activities and customer interactions with overall brand value propositions to drive the consistent delivery of brand promise through culture, systems, attitudes and external relationships.
• •Understand customer / brand strategies and develop / execute customer specific, joint business plans with strategic initiatives, tactical implementation and KPIs.

New business development

• •Develop a stakeholder strategy for business growth and new development, specific to new doctors and specialists.
• •Refer potential new business opportunities to the Regional Director for further consideration.
• •Locate or propose potential business opportunities by contacting potential doctors and specialist and discovering and exploring opportunities.
• •Meet potential doctors and specialists by growing, maintaining, and leveraging networks.
• •Analyse business relationships, determining due diligence requirements and measuring risks.

Financial management

• •Secure and manage sufficient financial resources to facilitate business development or expansion.
• •Conduct opportunity viability assessments.
• •Develop and achieve financial objectives for the business unit, aligned to the Regional and Group targets.

DISRUPTIVE INNOVATION

Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.

CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management

TRANSFORMATION OF OUR SOCIETY

Transformation targets

• •Champion the Leading the Netcare Way , and strategically lead through a culture of inclusivity.
• •Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• •Ensure achievement of transformation goals as set out by the Board of Social Ethics.

Build and maintain stakeholder relationships

• •Responsible for ensuring that leadership behaviours are modelled and aligned to the Netcare values.
• •Provide timely guidance and feedback to help strengthen skill areas and leverage potential.
• •Provide training and development opportunities for the respective teams aligned to the team’s core function.

People management

• •Establish the business unit to be an employer of choice to attract and retain the best talent to achieve group objectives.
• •Recognise and reward performance appropriately.
• •Create an environment where employees have an appreciation for their role in the overall business unit value proposition.
• •Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• •Manage the performance and delivery of all direct reports.

Teamwork

• •Actively encourage participation of all team members.
• •Develop collaborative relationships to help accomplish business goals.

Personal and professional development

• •Assume responsibility for own personal and professional development.
• •Ensure that leadership behaviours are modelled and aligned to the Netcare values.
• •Keep up to date with Netcare’s evolving policies and procedures.

SKILLS PROFILE

EDUCATION

Required

Relevant Bachelor’s Degree or equivalent NQF level 7 qualification.

Preferred

Post Graduate degree or equivalent NQF 8 qualification in a related field.

WORK EXPERIENCE

Required

• •Minimum 5 years’ experience in a senior leadership position.
• •Senior leadership in a hospital environment and /or service related environment.
• •Demonstrated ability to build senior strategic partnerships.
• •Ability to grow market share and / or meet business targets.
• •Ability to present business proposals to senior executives and stakeholders.
• •Proficiency in stakeholder relationship management.
• •Strong and persuasive negotiating skills.
• •Resilience within a complex and challenging environment.

KNOWLEDGE

Required

• •Sound financial knowledge.
• •A detailed understanding of financial and business management principles.
• •Good knowledge of the healthcare industry.
• •Research and trend analysis.
• •Excellent verbal and written communication skills
• •Understanding of government and private partnerships essential.
• •Proficient understanding of legislative and business climate pertaining to healthcare.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

LEADERSHIP SKILLS

Visioning

The ability to provide direction in terms of action towards certain future outcomes.

Empowering

Creating conditions of willingness and participation amongst teams by providing sufficient encouragement, information, resources and authority to make the necessary decisions to accomplish tasks.

Energising

Having the capacity to motivate and mobilize, impart strength, vitality and enthusiasm to teams to actualize the organization's vision of the future.

Designing and aligning

Ensuring the optimal alignment of employee behaviour with the organization's vision and values.

Rewarding and feedback

Fostering a performance culture by creating a framework of appropriate incentives and rewards to direct and motivate the achievement of desired performance behaviours and goals.

Team building

Creating team