Hospitality Office Associate | Full Time Days | RGH

• Job Title: Hospitality Office Associate
• Department: Food and Nutrition Services
• Location: Rochester General Hospital
• Hours Per Week: 37.5
• Schedule: 7am to 3pm, includes every other weekend

Position Summary

Responsible for the functions of the diet office and hospitality services which includes the organization and input of patient/resident menus to ensure accuracy of diet orders, timeliness of meal delivery and facilitates interdepartmental coordination.

Key Responsibilities

The employee must consistently demonstrate the following essential functions:

• •Acts as a Liaison between Food Services and all other departments with respect to patient meals and diets.
• •Delivery of meals and nourishments according to established patient identification policies and procedures.
• •Assist with all activities related to meal services.
• •Knowledge of fluid restrictions, tube feeding, diet orders and standards for restricted diets.
• •Ability to transfer medical record information into menu software to ensure diet, allergies and modifiers are processed accurately.
• •Communicates patient needs and concerns with patients, families, and clinical staff.
• •Maintain a positive representation of Food and Nutrition Services through professionalism, hygiene and uniform.
• •Record and maintain unit refrigerator temperature logs according to facility standards.
• •Answer and log all incoming calls to the nutrition office.
• •Maintain the highest level of customer service as outlined by department and RRH Standards.
• •Generate reports, tallies, calorie counts, nourishment labels, tray tickets, etc. and process information within established time frames.
• •Responsible for accurate delivery and filling of supplies to units as required.
• •Maintain work areas in a safe and orderly manner.
• •Responsible for attending and retaining all staff meetings and in-service training.
• •May be responsible for daily back up of menu software.
• •Perform other duties as assigned within the department.

• Desired Attributes:
• Ability to read, write and communicate effectively in English.
• Knowledge of food safety and sanitation preferred.

• Minimum Qualifications:
• None

• Required Licensure/Certification Skills:
• None

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Moderate - Clinical - Moderate clinical roles are patient facing roles that require continual movement, including standing, walking, and lifting 20–50 lbs., along with pushing and pulling medical equipment and assisting with patient positioning. Employees perform frequent bending, twisting, and reaching while completing fine motor tasks in busy or confined clinical environments. High sensory acuity is essential for monitoring patient status and responding to alarms or safety concerns. Emotional and cognitive demands are substantial, involving decision-making under pressure, responding to emergencies, and maintaining sustained focus. Environmental exposures include infectious agents, bodily fluids, chemicals, and radiation. TB testing, mask-fit testing, and physical exams are common requirements.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$16.25 - $18.00

CITY:

Rochester

POSTAL CODE:

14621

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.