Housing Program Specialist (full-time)

• Department: Housing
• Reports to: Housing Program Coordinator
• Employment Type: In-Person, Full-Time, Hourly, Non-Exempt
• Schedule: Monday-Friday, 3:30pm-Midnight, Monday-Friday 11:30pm (Sunday night)-8:00am

About Our House

Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.

About the Role

You will be the after-hours staff member on duty. It will be your responsibility to oversee our large, 24/7 residential facility, the entire campus, and all people on the campus, including residents, volunteers, and visitors. If an incident occurs anywhere on the campus, you will be the person responsible for handling the situation. You will have significant crisis management responsibilities and must maintain good work integrity and effective communication.

What You’ll Do

Oversee residents in a large, 24/7 residential facility and all areas of the campus

Report emergency situations immediately to direct supervisor and document any incidents, emergencies and concerns from residents, donors or volunteers (examples of incidents include any time outside agencies—police, DHS—are involved in occurrences at Our House or physical violence or threats are made)

Ensure that residents participate in mandatory programs and refer them to Our House programs (Career Center classes, recovery meetings, drug testing, Children’s Programs, Stability, etc.)

Communicate regularly with the Housing Team about residents’ needs, evictions, shelter needs, ongoing issues or system changes

Ensure that meals are prepared and served

Enforce all written shelter rules and additional Our House policies and procedures documenting any violations through the write-up process, including enforcing evictions when necessary

Assign chores after each meal

Administer drug tests as needed and manage medication administration for residents

Monitor residents’ sobriety and reports and documents drug or alcohol related incidents with the write-up system

Ensure that all areas in and around the shelter are clean, organized, and safe

Process work orders for maintenance issues

Process new intakes and exits of residents and filling out all required paperwork

Greet and orient volunteers, including meal serving groups, to the facilities and to the needs that they are there to meet

Document donations and volunteers using a data collection system (contact info, what was given/volunteer project, date, value)

De-escalate conflict situations to ensure safety

Attend all mandatory weekly staff meetings prepared and on time

Conduct other duties as assigned to fulfill Our House’s mission

What You’ll Bring

Social services experience

At least 2-3 years working in a program or organization serving individuals in a residential setting preferred

Conflict resolution and crisis management experience

Strong written and verbal communication skills

Action-oriented, entrepreneurial, adaptable, and innovative spirit

Ability to work effectively in collaboration with diverse groups of people

Passion, idealism, integrity, positive attitude, mission-driven work, and self-direction

Requirements

High school diploma is required

Must be able to lift 40 pounds

Must have reliable transportation

Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen

Benefits & Perks

Visit our careers page for more information on benefits and perks!

Our House is a drug-free workplace.

Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.