Implementation Specialist

About the Role

We are looking for an Implementation Specialist to own end-to-end implementation of client incentive and commission schemes on our platform. This role sits at the intersection of technology, data, and client delivery — you will understand a client's data and incentive structures, scope and plan the engagement, configure schemes on the platform, run UAT, get sign-off, and transition clients into hypercare. You'll work closely with clients, and with internal Product and Engineering teams on integrations and requirements.

Key Responsibilities

Scoping & Planning

• •Understand client incentive/commission structures (plans, payout rules, hierarchies, data sources) through requirement-gathering discussions.
• •Create SOWs defining scope, timelines, deliverables, and assumptions.
• •Define and own the project plan across the implementation lifecycle.

Data & Integrations

• •Understand client data (CRM, ERP, payroll, sales/transaction systems) and map it to platform requirements.
• •Work with Tech and Product teams to define integration requirements and resolve data or system issues.
• •Validate, cleanse, and reconcile data to ensure scheme calculations are accurate.

Scheme Configuration

• •Set up incentive and commission schemes on the platform based on client requirements — plan rules, tiers, payout logic, approval workflows.
• •Follow best-practice configuration standards; flag platform gaps to Product where client needs exceed current capability.

UAT & Sign-off

• •Run client UAT: prepare test scenarios, validate scheme outputs against expected payouts, track and resolve issues.
• •Drive client sign-off before go-live.

Hypercare & Handover

• •Own the hypercare period post go-live — monitor scheme runs, resolve early issues, ensure client confidence in the system.
• •Transition client to steady-state support with clear documentation (solution design, data mapping, scheme configuration notes, runbooks).

Stakeholder Collaboration

• •Act as the primary implementation point of contact for the client through the project lifecycle.
• •Translate technical/data concepts into clear, business-friendly communication for client stakeholders.
• •Manage multiple client implementations in parallel.

Required Skills & Qualifications

Experience

• •3–7 years in SaaS implementation, solutions consulting, or technical client delivery roles.
• •Experience with incentive compensation, sales commissions, or ICM platforms strongly preferred.

Data & Analytical Skills

• •Strong understanding of data structures, relational databases, and basic data modeling.
• •Hands-on with SQL and data tools (Excel, Google Sheets, or BI tools).
• •Ability to work with large datasets and validate calculation logic accurately.

Technical Skills

• •Experience with APIs, file-based integrations (CSV, SFTP), and data pipelines.
• •Comfort working with technical teams to troubleshoot integration and data issues.

Delivery Skills

• •Experience writing SOWs and managing project plans for client implementations.
• •Strong UAT and sign-off management experience.
• •Excellent stakeholder management and communication skills.

Good to Have

• •Prior experience with incentive compensation, ICM, or sales performance management platforms.
• •Experience in loyalty, fintech, or commissions-heavy SaaS products.
• •Background in consulting or client-facing delivery roles.