Information Technology Assistant Manager

IT Assistant Manager

Pay Grade: 10 (exempt)

Full-time

Assists the Information Technology Manager in administering and operating the Information Technology Department and provides technical leadership for the library’s network and infrastructure environment. Responsible for the design, administration, security, maintenance, monitoring, reliability, and improvement of network infrastructure, virtual environments, servers, and related technologies. Evaluates and implements technology improvements and leads infrastructure projects and initiatives. Assists with departmental planning, budgeting, standards and procedures, and day-to-day IT operations. Serves as a senior technical resource and provides supervision, technical guidance, and training to IT Specialist staff. Assumes designated responsibilities of the Information Technology Manager in the manager’s absence.

Minimum Qualifications: (education, experience, and certifications)

Bachelor’s degree in Computer Science, Information Technology, Network Engineering, Cybersecurity, or related field, or an equivalent combination of education, training, certifications, and relevant experience

Three or more years of progressively responsible experience administering and supporting enterprise network and infrastructure environments, including switching, routing, wireless networking, firewalls, and network security

Demonstrated experience administering Unix/Linux and Windows server environments

At least one year of experience supervising staff or serving in a formal technical-lead role

Minimum Competencies: (knowledge, skills, and abilities)

Advanced knowledge of TCP/IP networking, including IPv4, subnetting, VLANs, switching, routing, DNS, DHCP, NTP, NAT, VPNs, and related network services and protocols

Strong knowledge of enterprise network security, including firewall administration, network segmentation, secure remote access, authentication, least privilege, vulnerability remediation, and secure configuration practices

Strong knowledge of enterprise wired and wireless network architecture, administration, monitoring, and troubleshooting

Proficiency administering Unix/Linux and Windows server environments, including configuration, security, patching, logging, troubleshooting, and command-line administration

Proficiency administering virtualization and enterprise storage environments

Proficiency administering backup and recovery systems and testing recovery procedures

Working knowledge of Microsoft 365 technologies and related cloud, identity, and directory services, including Active Directory, Group Policy, Microsoft Entra ID, and authentication concepts

Working knowledge of modern endpoint operating systems, including Windows, macOS, iOS, and Android, and their interaction with enterprise network and identity services

Ability to use scripting tools for routine administration and information gathering

Demonstrated ability to systematically troubleshoot complex infrastructure problems and perform root-cause analysis

Ability to mentor technical staff and promote consistent technical standards and practices

Ability to maintain accurate network diagrams, system documentation, configurations, procedures, inventories, and recovery documentation

Excellent written and verbal communication skills, including the ability to communicate technical concepts to both technical and nontechnical audiences

Demonstrated ability to:

Lead complex technical projects and effectively delegate work

Establish priorities and manage multiple initiatives and deadlines

Develop and maintain effective working relationships with colleagues, vendors, and other stakeholders

Work independently and effectively adapt to changing needs and priorities

Analyze and solve problems using sound judgment

Deep personal dedication to public service and strong customer service skills

Preferred Qualifications:

A current CCNA, CCNP, or comparable networking certification

Experience independently administering enterprise firewalls, including firewall policies, VPNs, and network segmentation

Experience designing, optimizing, and troubleshooting enterprise wireless networks

Experience administering Microsoft 365 and other cloud services

Preferred Competencies:

Ability to design, evaluate, and improve network and infrastructure architecture

Demonstrated ability to design and maintain reusable infrastructure automation

Ability to analyze infrastructure performance, capacity, lifecycle, and security needs and make proactive recommendations

Knowledge of modern network security principles and practices, including Zero Trust, identity-based access, and network access control

Bilingual skills in English plus another language relevant to the Skokie community

Essential Functions:

Designs, configures, and administers network and infrastructure systems, including wired and wireless networks, firewalls, Unix/Linux and Windows servers, virtualization, and storage

Implements and maintains network and infrastructure security controls, including firewall policies, network segmentation, secure remote access, system hardening, authentication, logging, and vulnerability remediation

Responds to network and infrastructure incidents and outages; diagnoses and resolves complex problems and identifies root causes and corrective actions

Administers and monitors backup and recovery systems; maintains and tests recovery procedures and supports disaster recovery planning and preparedness

Monitors system availability, performance, capacity, and security; performs maintenance, patching, upgrades, and other actions necessary to ensure reliable operation

Supports the administration, integration, and troubleshooting of Microsoft Windows Server and Microsoft 365 technologies and related cloud services; supports the deployment and troubleshooting of network-based applications and remote access technologies

Plans, coordinates, and leads complex technology projects in collaboration with staff, vendors, and other stakeholders

Consults with staff and other stakeholders to identify technology needs; evaluates emerging technologies and recommends and implements improvements to systems, services, security, and user experience

Supervises, trains, and mentors IT Specialist staff; establishes priorities, delegates work, provides technical guidance, and assists with performance evaluations

Maintains accurate network diagrams, system documentation, configurations, procedures, inventories, recovery documentation, and project documentation

Assists with departmental planning, budgeting, technology standards and procedures, and coordination of day-to-day IT operations

Assumes designated responsibilities of the Information Technology Manager in the manager’s absence

Maintains current knowledge of relevant technologies, library operations, industry practices, and emerging trends through ongoing professional development

Maintains regular, predictable, and punctual attendance

Other Functions:

Provide technology support to staff as needed

May develop and deliver formal technology training and presentations for staff, Board of Trustees, or the public

May serve on library committees

Performs other related duties as assigned

Physical/Mental Demands and Environmental Conditions:

Reasonable accommodations to these requirements will be made as needed.

Ability to perform office-related functions including extended concentration on a computer and typing capability

Work may include prolonged sitting, standing, stooping, bending, lifting/moving materials, getting down on the floor, as well as near constant computer use.

Manual dexterity, clear speech, hearing acuity, and correctable vision needed

Noise level is generally moderate

Scheduling may require availability during any library operating hours, including days, evenings, weekends, and occasional