Information Technology Technician

Summary

The Western District of New York seeks an Information Technology Technician within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience.

Duties

Provide day-to-day technical support, assistance, and training to include physical hardware/software set-up, configuration, and troubleshooting in a virtual Microsoft Windows environment. Respond to help desk calls, emails, and web request, and resolve in a timely manner or escalate to the next level of support. Identify support trend requests and respond to trends or unusual activity. Provide information and assistance on word processing and internet applications. Install, configure, update, and repair computer hardware and peripherals. Install new or updated releases of software applications. Prepare and maintain documentation for local software applications, procedures, and systems. Provide support for mobile computing devices and remote access. Provide basic support for the VoIP telephone system. Assist with testing, establishing, and monitoring video and telephone conferences. Assist with basic network maintenance. Perform basic courtroom A/V support and troubleshooting.

Qualifications

Qualification Requirements High school diploma or equivalent and at least one year of specialized experience. Strong customer service skills. Excellent written and verbal communication skills. Ability to function as a team player in a fast-paced, team- oriented office environment with frequent interruptions. Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications. Familiarity with computer operations in a networked environment. Working knowledge of word processing software and email applications. Basic understanding of audiovisual systems with an emphasis on videoconferencing. Proficiency with iOS and Windows devices. Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments. Ability to identify emerging trends in technology and to share that information with the team. Ability to interact in a positive and professional manner with users at all levels of the Court. Occasional travel to the Rochester divisional office and other locations may be required, as well as after-hours support. Preferred Qualifications/Court Preferred Skills Candidates with experience and a bachelor's degree in CS, MIS, other relevant field of study preferred.

Education

A high school diploma or equivalent is required, but a bachelor's degree in CS, MIS, other relevant field of study is preferred.