IT Administrator - M365 Support Engineer

The Key Skills Required.

Application knowledge M365 standard apps

The following apps are in focus for the standard application app

• •M365 administrator
• •M365 Access Packages
• •M365 Office Macros & Add-Ins
• •Planner &To Do
• •One Note
• •Whiteboard
• •Forms
• •Workday Teams App

• •Application knowledge MS Teams
• •Responsible for providing ITSM support to the business and customers.
• •Create and maintain documentation and operational procedures.
• •Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity.
• •Application knowledge One drive
• •Deployment of Infrastructure improvements on Client environments
• •Assist in maintaining and deploying other Client applications and environments
• •Leading initiatives for researching and deploying new applications
• •Coordinating various IT Staff and Operations
• •Assist in managing Support Services and related deliverables
• •Working with End-Users and Vendors to support applications and environments
• •Working with Client Stakeholders on strategy and vision

Supporting Client initiatives remotely and on premise

Should possess very good knowledge in the areas of :

• •In-depth knowledge of M365 related services and experience is a must.
• •Proof point experience is a plus.
• •Expert understanding of Microsoft Exchange Online.
• •Experience with Microsoft Teams.
• •Solid understanding of ITIL/ITSM best practices.
• •Experience with Email archiving/retention solutions a plus.
• •Ability to work independently and as part of a team.
• •Certifications in this field are a plus.
• •Strong analytical and problem-solving skills and detail oriented.
• •Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc.
• •Expert regarding the operation of Outlook & Exchange from a user’s perspective
• •Firm grasp of phishing techniques and e-mail based attack patterns
• •Ability to prioritize workload and consistently meet deadlines.
• •Strong organizational skills; attention to detail.

Preferable (Nice to have) skill

Relevant professional certifications, such as MS 500, MS 700 certifications.