IT Executive

Job description:

We are looking for an IT Executive with 2–3 years of experience to manage day-to-day IT operations and provide technical support to employees. The role will be responsible for maintaining laptops, desktops, MS Office, email accounts, Wi-Fi, printers, software, IT assets and basic data/security requirements.

Key Responsibilities

• •Provide day-to-day IT support and troubleshooting to employees.
• •Manage laptops, desktops and other IT hardware , including installation, configuration and maintenance.
• •Create, modify and deactivate official email IDs and user accounts .
• •Handle MS Office-related issues , including Outlook, Excel, Word, PowerPoint and other applications.
• •Manage Wi-Fi, internet and basic network-related issues .
• •Install, configure and troubleshoot required software and applications .
• •Coordinate and resolve printer, scanner and other peripheral issues .
• •Maintain an updated IT Asset Register and ensure proper allocation and recovery of IT assets.
• •Maintain records of laptops, desktops, accessories, software and other IT equipment.
• •Support data backup, access control and basic IT security requirements.
• •Monitor antivirus, system updates and software licensing.
• •Coordinate with external IT vendors/service providers whenever required.
• •Maintain proper documentation of IT issues, assets, user access and resolutions.
• •Ensure timely closure and follow-up of IT support tickets/employee requests .
• •Assist management in implementing IT policies, security practices and standard operating procedures.
• •Support onboarding and exit processes by ensuring IT access creation, asset allocation, data backup and access deactivation .

Required Skills

• •Good knowledge of MS Office – Excel, Word, PowerPoint and Outlook .
• •Basic knowledge of Windows operating systems, hardware and networking .
• •Troubleshooting skills for laptops, desktops, printers and peripherals.
• •Basic understanding of Wi-Fi, LAN, internet and network troubleshooting .
• •Knowledge of user account and email management .
• •Basic understanding of IT asset management and data security .
• •Good communication and employee-support skills.
• •Ability to independently identify and resolve routine IT issues.

Benefits: