IT Help Desk Technician

Help us change the way the world parks

Parking isn’t just about spaces – it’s about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we’re not just thinking about today’s parking challenges; we’re actively shaping the future of parking + charging. Join us in transforming the way the world parks.

Join our Flash Team as an IT Help Desk Technician!

Join Flash as a full-time IT Help Desk Technician and become an essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career.

Location : Austin HQ, may need to go to the Dripping Springs Warehouse on occasion

Schedule: Monday to Friday, 8:00 am - 5:00 pm OR 9:00 am - 6:00 pm, possible OT

Travel: 0%

What You'll Do:

Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software

Image, deploy, and configure new devices for employees and configure employee workspace

Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)

Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365

Provide support for Windows machines, MacBooks, and iPads

Decommission out-of-warranty equipment and coordinate recycling efforts

Partner with vendors for warranty-related hardware support

Maintain and manage IT inventory, including tracking assets and stock levels

Keep asset management systems up to date to support budgeting, refresh cycles, and audits

Assist the IT team with ongoing and new projects

What You Bring:

Technical Skills

Experience imaging and deploying devices (Windows/Mac environments)

Familiarity with cloud-based IT systems and identity management tools

Experience supporting a mixed-device environment (Windows, macOS, iOS)

Knowledge of IT asset management and lifecycle processes

Understanding of ticketing systems and IT support workflows

Soft Skills

Strong customer-first mindset with the ability to build relationships and empathize with users

Excellent interpersonal and communication skills

Ability to work independently and manage time effectively

High attention to detail and strong organizational skills

Adaptability, able to follow processes while supporting change and improvement

Qualifications:

Experience in Information Technology, ideally with a focus on end-user support or customer success

High School Diploma or equivalent

Ability to lift up to 25 lbs without assistance

Reliable transportation to the main office and occasional travel to a warehouse location

Salary:

Starting at $26.00/hour

Final salary will be determined based on the candidate's skills and experience level.

Competitive Rewards Package includes:

Comprehensive medical, dental, and vision insurance

401(k) with company match

Paid time off and flexible work environment

Opportunities for professional growth and development

Flash is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, allow us to attract creatively-led people, and to develop the best products, services and solutions. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Every qualified individual is encouraged to apply to join our team.