IT Support Technician

Description

Summary:

Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.

Essential Duties and Responsibilities:

• •Installing and configuring hardware and software components to ensure usability.
• •Troubleshooting hardware and software issues.
• •Repairing or replacing damaged hardware.
• •Installing and upgrading software to ensure security at the user level.
• •Performing tests and evaluations of new software and hardware.
• •Providing support to users and being the first point of contact for issues.
• •Establishing good relationships with all departments and colleagues.
• •Managing technical documentation.

Requirements

Education & Experience Requirements:

High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.

Required Knowledge and Skills:

• •Problem Solving
• •Presenting Technical Information
• •Process Improvement
• •Software Maintenance
• •Software testing
• •Basic Networking Skills
• •Cable Termination
• •Vendor relationships